User Manual

Table Of Contents
120
Gigaset C530 IP / LUG - USA en / A31008-XXXXX-XXXX-X-XX / appendix.fm / 25.03.2015
Template Borneo, Version 1, 21.06.2012
Questions and answers
If you have any queries about the use of your telephone, suggested solutions are available on
our website at
www.gigaset.com/service
¤ FAQ ¤ First steps for troubleshooting.
The table below also lists steps for troubleshooting.
The display is blank.
1. The handset is not activated.
¥ Press and hold a.
2. The battery is empty.
¥ Charge the battery or replace it (¢ page 10).
3. The key and display lock is activated.
¥ Press and hold the hash key #.
4. The backlight is deactivated because a time control was activated (
¢ page 45).
¥ Press any key on the handset to temporarily activate the display backlight.
Or:
¥ Deactivate time control (¢ page 47).
"No Base" flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base is not activated.
¥ Check the base power adapter.
3. The base's range is reduced because ECO DECT is activated.
¥ Deactivate Eco Mode (¢ page 86) or reduce the distance between the handset and base.
4. The firmware is currently being updated.
¥ Please wait until the update is complete.
"Please register handset" or "Place handset in base" flashes on the display.
The handset has not been registered or was de-registered due to the registration of an additional handset
(more than six DECT registrations).
¥ Register the handset again (¢ page 69).
The handset does not ring.
1. The ringtone is deactivated.
¥ Activate ringtone (¢ page 47).
2. Call Forwarding is set to "All calls".
¥ Deactivate call divert (¢ page 38).
3. The connection on which the call is received is not assigned to the handset as a receive connection.
¥ Change the assignment of receive connections (¢ page 55).
You cannot hear a ringtone/dialling tone from the fixed line network.
The supplied phone cable is not being used or the phone cable may be faulty.
¥ Replace the phone cable. When purchasing from a phone retailer, ensure the cable has the correct jack
pin connections (
¢ page 131).
Some of the network services do not work as specified.
Features are not activated.
¥ Query with the network provider.