User's Guide

Table Of Contents
Template Module, Version 2.1, 11.08.2020 / Template Basiseinstellungen: Version 3.1 - 07.07.2020
Manufacturer‘s advice
Gigaset A690-A690A / LUG-Kombi US en / A31008-M2816-R341-1-3S19 / appendix.fm / 9/13/21
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Questions and answers
If you have any questions about the use of your telephone, please go to www.gigaset.com/service where help
is available at any time. The table below contains a list of common problems and possible solutions.
Manufacturer‘s advice
Data protection
We at Gigaset take the protection of our customers’ data very seriously. It is precisely for this reason that we
are ensuring all our products feature "Privacy by Design" as standard. All information we collect is used to
make our products as good as possible. In the process, we ensure your details are protected and only used for
the purposes of making available to you a product or service. We know which path your data takes through
the company and ensure this happens in line with data protection specifications in a secure and protected
manner.
The full text of the privacy policy is available from: www.gigaset.com/privacy-policy
Problem Nothing on the display.
Cause The handset is not switched on.
The batteries are flat.
Solution Press the End call key for about 5 seconds or place the handset into the base.
Charge or replace the batteries.
Problem No radio connection to the base.
Cause The handset is outside the range of the base.
Handset is not yet registered.
The base is not switched on.
Solution
¥ Move the handset closer to the base.
¥ Register the handset.
¥ Check the power plug on the base.
Problem You cannot hear a ring or dial tone from the fixed line network.
Cause The phone cable supplied has not been used or it has been replaced by a new cable with the
wrong pin connections.
Solution
¥
Please always use the telephone cable supplied or ensure that the pin connections are
correct when purchasing from a retailer.
Problem Error tone sounds after system PIN prompt.
PIN forgotten.
Cause You have entered the wrong system PIN.
Solution
¥ Reset the system PIN to the default 0000.
All the handsets are de-registered. All settings are reset. All lists are deleted.