User's Manual
Table Of Contents
- The handset at a glance
- Overview of display icons
- The base station at a glance
- Contents
- Safety precautions
- Gigaset A580 IP - more than just making calls
- VoIP - making calls via the Internet
- Gigaset HDSP - telephony with brilliant sound quality
- First steps
- Operating the handset
- Menu trees
- Making calls with VoIP and the fixed line network
- VoIP telephony via Gigaset.net
- Network services
- Using lists
- Using the directory
- Saving the first number in the directory
- Storing a number in the directory
- Order of directory entries
- Selecting a directory entry
- Dialing with the directory
- Managing directory entries
- Using Shortcut keys
- Transferring the directory to another handset
- Copying a displayed number to the directory
- Copying a number from the directory
- Using the network mailbox
- ECO DECT: Conserving energy
- Setting the alarm clock
- Using multiples handsets
- Handset settings
- Changing the date and time
- Changing the display language
- Activating/deactivating the screensaver
- Quickly accessing functions
- Activating/deactivating auto answer
- Changing the handsfree/earpiece volume
- Setting ringers
- Activating/deactivating advisory tones
- Setting the battery low tone
- Restoring the handset default settings
- Setting the base station via the handset
- Making VoIP settings on the handset
- Operating the base station on the PABX
- Setting the phone with the PC
- Connecting the PC with the telephone's Web configurator
- Logging in, setting the Web configurator language
- Logging off
- Using the Web pages
- Menu bar
- Navigation area
- Working area
- Buttons
- Opening Web pages
- Setting the phone with the Web configurator
- Configuring the IP
- Configuring telephone connections
- Optimizing voice quality for VoIP connections
- Setting the telephone's default connection
- Activating the fixed line network connection as an alternate connection
- Assigning send and receive numbers to handsets
- Activating Call Forwarding for VoIP connections
- Entering your own area code, activating/deactivating an automatic area code for VoIP
- Activating/deactivating network mailbox, entering numbers
- Setting DTMF signaling for VoIP
- Defining Flash key functions for VoIP (hook flash)
- Configuring call forwarding via VoIP
- Defining local communication ports for VoIP
- Messaging
- Configuring info services/activating idle display
- Changing internal handset numbers and names
- Transferring handset directories to/from the PC
- Activating VoIP status message display
- Starting a firmware update
- Activating/deactivating the automatic version check
- Copying the date/time from time server
- Querying the phone status
- Getting help with your phone
- Protecting our environment
- Appendix
- FCC / ACTA Information
- Gigaset A580 IP - free software
- Accessories
- Glossary
- Index
- Mounting the charging cradle to the wall
- Mounting the base station to the wall
143
Getting help with your phone
Gigaset A580 IP / US English / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 24.04.2009
Version 8, 03.09.2008
You cannot make calls via VoIP. Server not accessible! is displayed.
¥ First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
If the message continues to be displayed, proceed as follows:
¥ Check whether your phone's Ethernet cable is correctly connected to the router.
¥ Check your router's cable connection to the Internet.
¥ Check whether the phone is connected to the LAN. Send a ping command, e.g. from
your PC, to the phone (ping s <local IP address of the phone>). It may be that no IP
address could be assigned to the phone or a permanently set IP address is already
assigned to another LAN subscriber. Check the settings on the router, you may have
to activate the DHCP server.
You cannot make calls via VoIP.
SIP registration failed is displayed.
¥ First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
The message may still be displayed for the following reasons:
1. The personal VoIP access data (
Username, Authentication Name and Authentication Pass-
word) that you have entered is incomplete or incorrect.
¥ Check your information. Particularly check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect
server address).
¥ Start the Web configurator and check the settings.
You cannot make calls via VoIP.
VoIP config. error: xxx appears in the display
(xxx = VoIP status code).
You are trying to make a call via a VoIP connection that is not properly configured.
¥ Start the Web configurator and check the settings. Possible status codes and their
meanings are listed on
Page 145.
The phone does not dial an entered number. The display shows
Not possible!.
The number may be blocked (dialing plan).
¥ Open the
Dialling Plans Web page of the Web configurator and delete or deactivate
the block if necessary.
You cannot establish a connection to the phone with your PC's Web browser.
¥ When establishing a connection, check the phone's local IP address that has been
entered. You can check the IP address on your handset.
¥ Check the LAN connections for the PC and phone.
¥ Check that your phone can be reached. Send a ping command, e.g. from your PC, to
the phone (ping s <local IP address of the phone>).
¥ You have tried to reach the phone via a secure http (https://…).
Try again with http://…
You cannot be reached for calls from the Internet.
¥ There is no entry for your phone in your router's routing table. Check the settings for
the
NAT refresh time (£ Page 113).
¥ Your phone is not registered with the VoIP provider.
¥ You have entered the wrong user ID or an incorrect domain (£
Page 110).