Anyplace Kiosk 4836/4838 Planning, Installation, and Service Guide Updated August, 2006 GA27-4347-01
Anyplace Kiosk 4836/4838 Planning, Installation, and Service Guide Updated August, 2006 GA27-4347-01
Updated August, 2006 Note Before using this information and the product it supports, be sure to read the general information in Appendix C, “Notices” and the Appendix D, “Safety information.” Second Edition (June 2006) This edition applies to the IBM Anyplace Kiosk and to all subsequent releases and modifications until otherwise indicated in new editions. Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at: http://www.ibm.
Updated August, 2006 Contents Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix About this guide . . . . Who should read this guide Related publications . . . Accessibility . . . . . . Tell us what you think . . | ! | . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Summary of changes . . . . . . . . Update to GA27-4347-01 (January, 2007) . Update to GA27-4347-01 (August, 2006) .
Updated August, 2006 Attaching the wall mount plate . . Mounting to hollow walls . . . . Mounting to a concrete or brick wall Fastener types . . . . . . . . . . . . . . . . . . . . Chapter 4. Removing and replacing FRUs . Reviewing the IBM 4836/4838 assembly . . Before you begin . . . . . . . . . . Removing the back cover . . . . . . . . Removing the scanner and scanner window . Removing the cable covers . . . . . . . Removing the main shield . . . . . . . . Removing the wireless card . . . . . . .
Updated August, 2006 | | | Japanese Voluntary Control Council for Interference (VCCI) statement . . . Korean Communications Statement . . . . . . . . . . . . . . . . Chinese Class A warning statement . . . . . . . . . . . . . . . . Taiwanese Class A warning statement . . . . . . . . . . . . . . . Taiwanese battery recycling statement . . . . . . . . . . . . . . . Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . Regulatory notice for T60H786 or GN-WIAG02 IBM 802.
Updated August, 2006 vi Anyplace Kiosk 4836/4838
Updated August, 2006 Figures | | | | 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. IBM Anyplace Kiosk Model 132 . . . . . . . . . . . . . . . Rear view showing access doors, mounting holes, attachment holes . IBM 4836/4838 connectors . . . . . . . . . . . . . . . . Retaining the cables using cable ties . . . . . . . . . . . . Installing the scanner . . . . . . . . . . . . . . . . . .
Updated August, 2006 viii Anyplace Kiosk 4836/4838
Updated August, 2006 Tables 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Summary of characteristics and weight by model . . . . . . IBM Anyplace Kiosk models . . . . . . . . . . . . . . IBM Anyplace Kiosk hardware options . . . . . . . . . . Environmental requirements . . . . . . . . . . . . . . Power usage . . . . . . . . . . . . . . . . . . . . Connector location. . . . . . . . . . . . . . . . . . Securing the wood support to the wood studs using lag screws . Securing the wall mounting plate to a drywall surface . .
Updated August, 2006 x Anyplace Kiosk 4836/4838
Updated August, 2006 About this guide This guide provides information on installing and servicing the IBM® Anyplace Kiosk and is organized as follows: v Chapter 1, “Introducing the IBM Anyplace Kiosk,” describes the features and available options for the 4836/4838. v Chapter 2, “Installing the IBM Anyplace Kiosk,” provides the installation steps for the 4836/4838. v Chapter 3, “Mounting the IBM Anyplace Kiosk to the wall,” describes the procedures for mounting the 4836/4838 to the wall.
Updated August, 2006 Accessibility Accessibility features help a user who has a physical disability, such as restricted mobility or limited vision, to use the Anyplace Kiosk successfully. The following is a high-level list of the accessibility features: v All controls are located on the front of the machine, in easy reach. v Industry-standard serial and USB ports allow alternative I/O devices. v Manuals are available in PDF format and can be downloaded from the Web.
Updated August, 2006 Summary of changes | | ! ! ! | Update to GA27-4347-01 (January, 2007) Revised information related to the wireless card installation, parts, and regulations. Update to GA27-4347-01 (August, 2006) Added information for Windows® XP Professional for Embedded Systems (WEPOS) models W2D, W5D, and W7D.
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Updated August, 2006 Chapter 1. Introducing the IBM Anyplace Kiosk The IBM Anyplace Kiosk (see Figure 1) is a comprehensive and compact, touch screen terminal for self-service applications. The rugged aspect of the 4836/4838 makes the product suitable for a wide variety of uses, such as retrieving information, listening to music, or watching multimedia presentations. Figure 1. IBM Anyplace Kiosk Model 132 To view the model dimensions, see Appendix B, “Product dimensions,” on page 61.
Updated August, 2006 Architecture and attributes The IBM Anyplace Kiosk uses standard mobile technology within the design of a customer service terminal. The typical configuration does not contain a keyboard or mouse because all input is through the touch screen.
Updated August, 2006 Models and features Table 2 describes some of the common 4836/4838 models. Administrative models and other models that represent different service repair options are not listed. See your IBM representative for a complete list. Note: These models do not include the HDD, scanner, or MSR. Table 2. IBM Anyplace Kiosk models Model Number Description Includes depot maintenance agreement, which allows you to return the product to an authorized IBM repair center.
Updated August, 2006 Table 3. IBM Anyplace Kiosk hardware options (continued) Option Description Bar code scanner Non-laser based, suitable for decoding labels held up to 5 cm. - 13 cm. (2 in. - 5 in.) away. Wireless LAN: 802.11 b/g wireless support through mini-PCI adapter A factory-only feature. Note: The wireless solution is certified for use only in certain countries. See Appendix C, “Notices,” on page 65. Configurations Your sales representative can provide the latest available configurations.
Updated August, 2006 Mounting options These are the mounting options for the Anyplace Kiosk: Wall mount This mount minimizes protrusion from the wall, but does not have any tilt or swivel capability. Table mount This mount allows the monitor to tilt up and down and rest on a table top. The screw hole allows you to secure it to the table. Compatible with VESA standard This mount is compatible with any third-party mount with 75 x 75 mm or 100 x 100 mm mounting holes.
Updated August, 2006 Environmental requirements Table 4 shows the humidity and temperature limits for the Anyplace Kiosk. Table 4.
Updated August, 2006 Chapter 2. Installing the IBM Anyplace Kiosk | | Rear view . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . Installation steps . . . . . . . . . . . Opening the cable covers . . . . . . . . Retaining the cables . . . . . . . . . . Installing the options . . . . . . . . . . Installing the scanner . . . . . . . . Installing the MSR (12 inch models) . . . Installing the MSR (15 and 17 inch models) Installing the upgrade options . . . . . . Installing a hard drive . . .
Updated August, 2006 Rear view Figure 2 shows the rear view of the IBM 4836/4838. Figure 2. Rear view showing access doors, mounting holes, attachment holes A Hard drive door B Memory door C Cable cover D USB cover E Holes that allow for the following standard mounting screws: v 100 mm x 100 mm (3.93 in. x 3.93 in.) v 75 mm x 75 mm (2.75 in. x 2.75 in.) Note: These holes allow for the standard M4 X 10 mm screws specified by the VESA standard.
Updated August, 2006 Connectors Figure 3 shows the IBM 4836/4838 connectors. A B C D E Figure 3. IBM 4836/4838 connectors Table 6. Connector location A USB B Power C Headphone/microphone D RS 232 E Ethernet Chapter 2.
Updated August, 2006 Installation steps Follow these steps to install the IBM 4836/4838: 1. Install your options (except the MSR). 2. Route, connect and retain the cables. See “Retaining the cables” on page 11. Be sure to route the cables through the mounting stand before connecting to the unit. 3. Install the IBM 4836/4838 on your mounting option: table-top (see “Table-top mount” on page 18) or wall (see “Wall mount” on page 19 or the third-party mount instructions). 4. Install the optional MSR. 5.
Updated August, 2006 Retaining the cables The EIA-232 cable is retained to the system unit with screws. The Ethernet cable is retained by a snap on the connector. When closed, the cable cover retains the power cable. See Figure 4. A B C Figure 4. Retaining the cables using cable ties You can retain the audio cables and USB cables by placing cable ties1 on the outside of the covers. The slots in the cable covers retain the ties. Install the cable ties as follows: 1.
Updated August, 2006 Installing the options The design of the IBM 4836/4838 allows you to install the hard drive, scanner, and MSR without removing the external cover. Many upgrade features are factory-installed. See Figure 2 on page 8 to identify the access doors. Installing the scanner 1. As shown in Figure 5, place the IBM 4836/4838 face down on a sturdy surface. C A D B E Figure 5. Installing the scanner 2. Lift the cable covers as described in “Opening the cable covers” on page 10. 3.
Updated August, 2006 opening. Slide the MSR downward into position, being careful not to pinch the MSR cable. The ground strap should be on top of the main shield flange. See 1 in Figure 6. | | | | | 1 2 3 | | | | | | Figure 6. Installing the MSR (12 inch models) 4. Plug the USB cable into the connector. See 2 in Figure 6. 5. Install the hard drive door with MSR latching tab and secure the two screws. See 3 in Figure 6. Chapter 2.
Updated August, 2006 | Installing the MSR (15 and 17 inch models) Note: Install the MSR after you mount the IBM 4836/4838. See “Mounting instructions” on page 18. 1. Remove the hard drive door by unfastening the two screws located on the door and discard. 2. With the IBM 4836/4838 mounted onto the desired stand, locate the mounting features for the MSR on the right side of the machine. 3. Align the MSR such that the connectors are slightly above their matching slots on the 4836/4838.
Updated August, 2006 | 1 2 3 4 | | | | | | | Figure 7. Installing the MSR (15 and 17 inch models) 4. Slide the grounding strap under the grounding clip. See 2 in Figure 7. 5. Plug the USB cable into the connector. See 3 in Figure 7. 6. Install the hard drive door with MSR latching tab and secure the two screws. See 4 in Figure 7. Chapter 2.
Updated August, 2006 Installing the upgrade options Note: Most internal upgrade options are ordered and arrive pre-installed. This section is provided for technical personnel only. Installing a hard drive See Figure 2 on page 8 to identify the hard drive access door. Figure 8. Removing the hard drive cover 1. Place the IBM 4836/4838 face down on a sturdy surface. 2. Unfasten the two captured screws to remove the HDD door ( A ). See Figure 8. 3.
Updated August, 2006 Installing additional memory To install additional memory, refer to Figure 2 on page 8. This figure identifies the memory access door. 1. Place the 4836/4838 face down on a sturdy surface. Figure 9. Installing additional memory 2. See Figure 9. Remove the two captured screws on each side of the memory door and pull to remove. 3. Insert the memory card into the brackets at an angle with the connector end down. 4.
Updated August, 2006 Mounting instructions You can choose between a table-top, wall mount, or a third party mount. Table-top mount Figure 10. Installing table-top mount CAUTION: The illustration above shows the table-top mount for a 12 inch or 15 inch model. The 17 inch models (137, E37) use a different table-top mount than the one shown above (see “Assembly 4: Table-top stand and wall mount” on page 58), though the instructions below are the same.
Updated August, 2006 Note: You can bolt the unit to the counter top, using the hole provided in the mount. Wall mount Follow the procedures described in Chapter 3, “Mounting the IBM Anyplace Kiosk to the wall,” on page 21. Powering on Notes: 1. Your new IBM 4836/4838 ships with a control cover. If you want the buttons covered, install this part after you power on and adjust the image. 2. A small hole ( E in Figure 11) under the control cover allows you access to the reset switch.
Updated August, 2006 20 Anyplace Kiosk 4836/4838
Updated August, 2006 Chapter 3. Mounting the IBM Anyplace Kiosk to the wall Follow these procedures to mount the IBM 4836/4838 to the wall. Mounting the wall mount plate The mounting adapter A is secured to a metal wall-mount plate B , which can be installed on wood, drywall surface over studs, or a solid concrete or brick wall. A B Figure 12.
Updated August, 2006 Mounting to hollow walls v Method 1: Wood surface – A minimum wood thickness—38 mm (1.5 in.) by 28 cm (11 in.)—of high, construction-grade wood is recommended. Note: This method provides the most reliable attachment of the unit with little risk that the unit will come loose or require ongoing maintenance. v Method 2: Drywall walls – Drywall over wood studs is acceptable. Mounting to a solid concrete or brick wall – Mounts on a flat smooth surface.
Updated August, 2006 Wall mount plate mounting options The wall mount plate and wall cutout dimensions are shown in Figure 14. The I/O and power cables for the unit can be routed either through the wall behind the unit, or out the bottom of the rear cover. Note: Wall mount plate is not drawn to scale. 200 mm (7.87 in) 186.6 mm (7.37 in) 98 mm (3.87 in) 60 mm (2.37 in) 18 mm (0.75 in) 35 mm (1.37 in) Cable Exit Figure 14.
Updated August, 2006 There is a wide variation of types of wall construction, age and condition. After reviewing the conditions on site, the installer must make the final judgment as to the suitability of the existing wall material to determine if additional bracing or supports are required. Attaching the wall mount plate involves making minor modifications to the building construction. Be sure to observe proper safety precautions to prevent injury.
Updated August, 2006 Table 7. Securing the wood support to the wood studs using lag screws Lag screw Screw size: 6.3 mm (0.25 in.) or nominal thread diameter Length: 60 mm (2.5 in.) minimum Use a bubble level to assure that the wall mount plate is mounted squarely. Use six wood screws to attach the wall mount plate to the wall. Center the wall mount plate vertically on the wood support. Install the wood screws directly into the wood support without pre-drilling a hole.
Updated August, 2006 Table 8. Securing the wall mounting plate to a drywall surface. This figure shows wood screws ( A ); however, other types of screws ( B ) can be used. A Wood screw Size: #12 or 5.5 mm nominal thread diameter Length: 38 mm (1.5 in.) minimum Note: May be installed on either the right or left side. B v Self-drilling drywall anchor v Hollow wall anchor v Toggle bolt v Plastic toggle bolt v Self-drilling drywall toggle bolt See Table 9 on page 27 for additional descriptions.
Updated August, 2006 Fastener types Table 9 lists the different fasteners that you can use to mount the wall mount plate. The fasteners are not drawn to actual size. Table 9. Fastener types Wood screw Concrete Anchor Size: #12 or 5.5 mm nominal thread Size: 5 mm (3/16 in.) nominal thread diameter diameter Length: 38 mm (1.5 in.) minimum Length: 32 mm (1.25 in.) minimum Note: Fastener has a high/low thread that cuts its own threads.
Updated August, 2006 28 Anyplace Kiosk 4836/4838
Updated August, 2006 Chapter 4. Removing and replacing FRUs Reviewing the IBM 4836/4838 assembly . . Before you begin . . . . . . . . . . Removing the back cover . . . . . . . . Removing the scanner and scanner window . Removing the cable covers . . . . . . . Removing the main shield . . . . . . . . Removing the wireless card . . . . . . . Locating and resetting the CMOS jumper . . Removing the memory card . . . . . . . Removing the hard drive fan . . . . . . . Changing the battery . . . . . . . . . .
Updated August, 2006 Reviewing the IBM 4836/4838 assembly Figure 15 summarizes the field replaceable parts of the IBM 4836/4838 assembly. The part number associated with each FRU is located in Appendix A, "Field-replaceable units." Memory door Speaker •Scanner asm Scanner window Speaker •Heatsink Memory Front panel card Control panel cable Backlight inverter card •Control panel card LCD display Front bezel with touch system Control buttons Figure 15.
Updated August, 2006 Removing the back cover Follow these steps to remove the back cover: 1. Place the IBM 4836/4838 face down on a sturdy surface. 2. If installed, remove the MSR and scanner. 3. If installed, remove the button cover by prying under one end with a small screwdriver. 4. Locate and unfasten the five captured screws (see Figure 16) that secure the back cover. Figure 16. Removing the back covers 5.
Updated August, 2006 Removing the cable covers Follow these steps to remove and replace the cable covers: 1. Open the covers as described in “Opening the cable covers” on page 10. 2. Remove the hinge pin (see Figure 15 on page 30) and lift to remove the covers. 3. To replace, reverse these steps. Removing the main shield 1. Remove the cover as described in “Removing the back cover” on page 31. A B C Figure 17. Removing the main shield 2.
Updated August, 2006 Removing the wireless card | | Removal and replacement procedure for the wireless card (for service personnel only), are included in hard copy format with the wireless card FRU. Chapter 4.
Updated August, 2006 Locating and resetting the CMOS jumper Follow these steps to locate and reset the CMOS jumper: 1. Remove the cover as described in “Removing the back cover” on page 31. Figure 18. Location of the CMOS jumper 2. Locate the blue CMOS jumper on the main planar assembly. See Figure 18. The jumper is located near the hard drive and beside the radio card. 3. Remove the jumper from the board and wait several seconds. 4. Reinstall jumper to reset defaults.
Updated August, 2006 Removing the hard drive fan To remove and replace the hard drive fan, follow these steps: 1. Remove the back cover as described in “Removing the back cover” on page 31. 2. Detach the fan connector ( C in Figure 19) from the system board. Figure 19. Removing the hard drive fan 3. Using a Phillips screwdriver, remove the two screws located on each side of the hard drive fan ( A in Figure 19). 4. Lift the fan ( B ) from its housing. 5.
Updated August, 2006 Changing the battery 1. Remove the back cover as described in “Removing the back cover” on page 31. B Figure 20. View of battery and heatsink 2. Locate the battery on the main planar assembly ( B in Figure 20). 3. Using your finger, press on one of the tabs holding the coin battery, and the battery pops out. 4. To replace the battery, align the battery underneath the tabs and press down.
