User's Manual
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FAQs
fails, remove ActiveSync on your computer and reinstall it.
Why does my device display ‘Insert SIM’, what does this mean?
Please insert the SIM card before you can use the device. If it is already installed, remove and clean the metal
contacts area with a dry cloth, and then insert it again.
Why does my device display ‘EMERGENCY ONLY’, what does this mean?
You may not have your SIM card properly installed, or you are out of network range.
Why does my device display ‘NO NETWORK’, what does this mean?
You’re outside network range. If you’re inside a building or a basement, try moving towards a window.
Why are there double entries in my Contacts list?
You may have selected Show SIM Contacts in Contacts menu. If you have already copied your SIM contacts to the
device, then you do not need to select this option.
I found that some calls are not processed, why does it happen?
Certain call barring function may have been set to restrict phone usage. Check the call barring status and cancel it
as necessary.
Can I send and receive emails and surf the Mobile Internet on my device?
Your MWg Atom V allows you to access the Internet from your device. For sending and receiving emails, please refer
to the user manual or contact MWg Customer Service.
Why can’t my device make any sound alerts?
Tap on the speaker icon on the top right corner of the screen, and then adjust the alert or ring volume. You could
also use the volume key on the left side of the device to adjust volume.
Where can I check why my device has gone wrong?
Please have your warranty card and device ready and contact your local dealer.
Why do I need to upgrade / reash my ROM?
A ROM upgrade/ Reash may help to solve the following issues–slow response, no response, device freeze and
drop calls”
Where can I nd the Rom upgrade?
You can go to www.MWg.com an look under ‘Support’.