User's Manual

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Chapter 13 FAQs
Why can’t I turn on my device as I press Power key?
Either you didn’t press the key long enough, or the device has shut down because the battery power level is too low
to make calls. Please recharge the battery.
How do I suspend the screen display or wake up the device?
Press and hold Power key to turn off the device. If the screen display is off, press Power key to wake up your device.
Why does the screen freezes and does not respond to my commands or input?
Reboot the system to free up memory. The system shall operate more efficiently. If the system still lags after
rebooting, you will need to clean boot your MWg Atom V. To clean boot, power off your MWg Atom V and then press
down and hold Camera key and Power Key at the same time, for about 5 seconds. Your MWg Atom V will reset to
factory defaults and reboot.
Please note:
When you perform a clean boot on this device, all your personalized settings, information, and programs installed
will be removed. The system will reset to factory defaults.
Why does my device display “INSUFFICIENT MEMORY” when I open a le or a program?
The device memory is shared by both storage and programs. You can free up some memory by removing some of
the rarely used programs you installed or removing rarely used les.
How can I free up RAM memory?
You can free up RAM memory by closing the programs that are running in the background. Tap the MWg Menu icon
on the bottom of Today screen to view all the running programs. You could close the programs you do not need to
use.
Why doesn’t the screen respond accurately to my stylus taps?
Tap Start > Settings > System tab > Screen > General tab. Select Align Screen to align the screen.
Why does my MWg Atom V launch wrong programs or ignore my command when I press a device key?
Tap Start > Settings > Personal tab > Buttons and check whether the programs assigned to each key is correct.
You can change these key assignments by preference.
My MWg Atom V can’t form a successful connection with ActiveSync.
Please make sure you have installed ActiveSync 4.5 or later on your computer. You can nd ActiveSync in the
installation CD, or you can download the latest version from Microsoft’s website. Please make sure you have
connected your MWg Atom V to the computer by plugging in the USB cable to both your MWg Atom V and the
computer. Make sure that you are not running another program that uses the same serial port. If the connection still
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FAQs