Product manual

Manual Monitoring checks status |103
6.5 Check state indicators
Check state indicators are images which graphically define the current state of your monitoring
checks. The following is a list of states which any monitoring check can have:
» Queued – Check is waiting to be processed.
» Success – Check successful.
» Failure – Check not successful/failed. A check is not marked as failed on the first
unsuccessful result. At first, the check is placed under a 'Pending Failure' state. After
some time, the check is re-run to verify that the check is indeed failing. Once a failure
threshold (configured in the check/folder properties) is exceeded, the check is deemed
to be definitely failing and placed in the "Failure" state. For more information on errors
and error threshold parameters, please refer to the „Configure monitor check properties‟
chapter in this manual.
» Disabled – User configured this check not to be run. For more information on how to
enable/disable checks, please refer to the „Enable or disable checks‟ section in this
manual.
» Not Monitored – Check cannot be processed by the GFI Network Server Monitor engine.
This occurs when the monitoring service is stopped or when a check requires a particular
service (e.g., the SNMP or WMI service) which is not available on the target computer.
» Server in Maintenance – Check has been executed against a target computer during its
maintenance hours. When this happens no actions are triggered (E.g., no alerts are sent).
» Failure by Dependee – The check was not executed because a dependency check has
already failed, e.g., if the router cannot be pinged, do not check that services running on
that router are working.
» Pending failure – Check has failed but did not exceed the error threshold level required
to move a check from the 'Pending Failure' state to the 'Failed' state.
» Uncertain/Processing Error – Indicates that the result of a monitoring check cannot be
clearly determined (i.e., cannot be directly classified as Success or Failure). For
example, the engine tries to run a disk space monitoring check against a target computer
which is switched off; GFI Network Server Monitor is not able to determine the available
disk space due to a situation outside the context of that check. Other situations which
can cause an uncertain result are timeouts over a slow network or firewall blocking the
communication between GFI Network Server Monitor and the target computer. When such
situations occur, monitoring checks are placed in an uncertain state.
When a check is in an uncertain state, no actions are generated (i.e., no alerts, etc.)
Use the General Options > „Uncertain Results‟ tab to configure GFI Network Server
Monitor on how to treat uncertain results. Checks in an uncertain state can be
transformed into Success/Failed checks state depending on your monitoring needs.