Product manual

GFI MailArchiver 11 Troubleshooting | 233
ISSUE DESCRIPTION
One of the following issues is encountered: »
Cannot enable Offline Access from the set-
tings dialog » Cannot set the number of days
for Offline Access greater than a particular
number
Possible cause
The offline access settings are automatically configured by the system
administrator or the feature is disabled by the system administrator.
Possible solution
Consult these issues with your system administrator.
GFI MailArchiver Outlook Connector is not syn-
chronizing with GFI MailArchiver.
Cause 1:
No connection between the client machine and the GFI MailArchiver
server.
Solution 1:
Check with your system administrator to confirm the URL of GFI
MailArchiver. This can be modified from the GFI MailArchiver Outlook
Connector settings dialog.
Cause 2:
GFI MailArchiver Outlook Connector is disabled
Solution 2:
Enable GFI MailArchiver Outlook Connector from Start > Programs >
GFI MailArchiver Outlook Connector > Enable Outlook Connector
and restart Microsoft Outlook
®
.
Synchronization errors: HTTP Errors Possible cause:
HTTP errors are due to network configuration issues.
Possible solution:
For more information refer to:
http://support.microsoft.com/kb/324069
http://msdn.microsoft.com/en-us/library/ms524996.aspx
http://support.microsoft.com/kb/907273
Synchronization errors: HTTP Error 500 Possible cause:
The GFI MailArchiver server is busy or inaccessible.
Possible solution:
Resynchronize the GFI MailArchiver Outlook Connector within a few
minutes.
Synchronization errors: GFI MailArchiver con-
nection timeout
Possible cause:
The GFI MailArchiver server is busy and failed to send the required
data in a specified time interval.
Possible solution:
To increase the timeout value:
1. Navigate to:
Windows
®
XP and earlier:
<c:\Documents and Settings\user\Local Settings\Application
Data\GFI\MailArchiver6\>
Windows
®
Vista:
<c:\Users\userA\AppData\Local\GFI\MailArchiver6\>
2. Open GeneralSettings.xml using a text editor.
3. Locate the TryConnectionTimeout element and increase the default
value of 120000.
4. Save and close GeneralSettings.xml.