Product manual

GFI MailArchiver 11 Troubleshooting | 225
11.5 Installation problems
ISSUE DESCRIPTION
One of the following error messages is
displayed while installing GFI MailArchiver:
Error 1720. There is a problem with this
Windows
®
Installer package. A script
required for this install to complete
could not be run. Contact your support
personnel or package vendor.
Setup failed to launch installation
engine: Access is denied.
Error installing Ikernel.exe, access is
denied.
1. Disable real-time scanning of anti-virus products or any other software
scanning your machine real-time.
2. Ensure that you do not have any software that automatically removes
files from the TEMP directory.
3. Log in the machine with the Domain Administrator account.
4. Download and install the latest version of Windows
®
Scripting Host &
Windows Installer for your Windows Operating System from:
http://www.microsoft.com/downloads/
5. Ensure that the following Windows
®
technologies are installed
correctly and not corrupt:
Windows
®
Management Instrumentation (WMI)
Windows
®
Installer
Microsoft .Net Framework
Microsoft Data Access Components (MDAC)
6. Ensure that the following system libraries located at
<Windows\System32> are correctly registered:
Oleaut32.dll
urlmon.dll
ole32.dll
Actxprxy.dll
Scrrun.dll
Browseui.dll
Mshtml.dll
Shdocvw.dll
Shell32.dll
To register a library with the operating system, perform the following
steps:
1. Click Start and select Run
2. Key in cmd.exe and click Enter.
3. Key in ‘regsvr32 <path & filename of dll>’ Example: ‘regsvr32
c:\windows\system32\urlmon.dll’
4. Place the installation file in a temporary directory (Example C:\temp)
on the machine where you are installing the GFI product.
5. Also, check the Distributed Component Object Model (DCOM)
permissions as explained in:
http://support.microsoft.com/default.aspx?scid=kb;en-us;295278
Table 93: Installation problems