Product manual

GFI MailArchiver 11 Troubleshooting | 224
11 Troubleshooting
Troubleshooting and supportIntroductionThis chapter explains how to resolve any issues encountered
during installation of GFI MailArchiver. The main sources of information available to solve these issues
are:This manual - most issues can be solved through the information in this section.GFI Knowledge
Base articlesWeb forumContacting GFI Technical Support
11.1 GFI SkyNet
GFI maintains a comprehensive knowledge base repository, which includes answers to the most
common problems. GFI SkyNet always has the most up-to-date listing of technical support questions
and patches. In case that the information in this guide does not solve your problems, next refer to GFI
SkyNet by visiting: http://kb.gfi.com/.
11.2 Web Forum
User to user technical support is available via the GFI web forum. Access the web forum by visiting:
http://forums.gfi.com/.
11.3 Request technical support
If none of the resources listed above enable you to solve your issues, contact the GFI Technical
Support team by filling in an online support request form or by phone.
Online: Fill out the support request form and follow the instructions on this page closely to sub-
mit your support request on: http://support.gfi.com/supportrequestform.asp
Phone: To obtain the correct technical support phone number for your region visit:
http://www.gfi.com/company/contact.htm
NOTE
Before contacting Technical Support, have your Customer ID available. Your Customer
ID is the online account number that is assigned to you when first registering your
license keys in the GFI Customer Area at: http://customers.gfi.com.
We will answer your query within 24 hours or less, depending on your time zone.
11.4 Documentation
If this manual does not satisfy your expectations, or if you think that this documentation can be
improved in any way, let us know via email on: [e-mail].