Product manual

GFI LanGuard 16 Troubleshooting and support | 246
Issue Encountered Solution/Description
When trying to access the Change data-
base tab while configuring an SQL data-
base, a Failed to connect to database
error is encountered
Description
This issue may occur when the following two conditions are met:
GFI LanGuard is installed on Windows 2000 SP4 with MDAC 2.5 SP 3.
The database backend is SQL Server
®
having the database instance
name different from the SQL Server
®
machine name.
Solution
Install Microsoft
®
Data Access Components (MDAC 2.6 or later) on the GFI
LanGuard machine and try again.
Note
MDAC can be downloaded from: http://go.gfi.com/?pageid=download_
mdac
Incomplete results and errors when scan-
ning remote machines
Description
Errors similar to the following may be encountered:
Failed to open test key to remote registry
The scan will not continue
Access Denied
Could not connect to remote SMB server.
These errors may be encountered because:
The remote machine has an account similar to the one used by GFI Lan-
Guard to log in as an administrator.
The user account used by GFI LanGuard does not have administrative
privileges.
Solution
To solve this issue do one of the following:
Log on the GFI LanGuard machine and configure GFI LanGuard to use an
alternate domain administrator account.
Delete the local user account on the remote machine.
Launch GFI LanGuard executable with ‘Run As’ using a Domain Admin-
istrator account.
Note
For more information, refer to http://go.gfi.com/?pageid=LAN_
ProbScanningRM
GFI LanGuard program updates not work-
ing
Description
Updates will not work if GFI LanGuard machine does not have a direct
connection to the Internet.
Solution
To solve this issue do one of the following:
Configure GFI LanGuard machine to have direct Internet access.
Install another instance of GFI LanGuard on a machine with Internet
access and configure GFI LanGuard to check for updates from the new
installation.
Note
For more information refer to http://go.gfi.com/?pageid=LAN_
CheckAltUpdates