Product manual

GFI LanGuard 9 Activity Monitoring | 154
Icon Description
Failed
An error occurred while downloading the update. Refer to Error column for more details regarding the error
encountered.
Pending
Update is queued for download.
Cancelled
User cancelled update download.
Right–click an entry and select one of the options described below:
Option Description
Configure Patch
Auto–Download
Enables or disables auto–patch download and used to configure where the patches are stored. For
more information, refer to Patch auto-download settings.
Edit proxy set-
tings…
Configure the proxy settings used by GFI LanGuard to connect to the Internet. For more infor-
mation, refer to Configuring Program Updates (page 184).
Change download
priority…
Change the download priority. Select between, High, normal or low priority.
Cancel selected
downloads
Stop and remove the selected download.
Pause all down-
loads
Temporarily pause all downloads.
Table 64: Security updates download
9.2.1 Troubleshooting failed Software Updates
This section provides you with information about three software update errors, which are likely to
cause software updates to fail from downloading and/or installing.
The table below provides you with the actual error message that you will receive if one of the errors
has to occur and a possible cause and solution, for each:
Error Message Cause Solution
The file URL points
to a different file
than expected. Try
re-scanning with the
latest program
updates
The Third-Party vendor replaces
old patches with updated patches,
using the same URL. GFI has no con-
trol over how Third-Party vendors
replace updates and URLs.
Download the latest Product Updates manually and re-
scan your targets. For more information, refer to Con-
figuring Program Updates (page 184).
Note
There is a 12 to 24 hour delay between Third-Parties
releasing new updates and GFI LanGuard adding
support for them. During this time, you will continue
to receive the error message, even though you
download and scan your targets using the latest
product updates.
Table 65: Troubleshooting failed Software Updates