Product manual

GFI MailEssentials 12 Miscellaneous topics | 232
12.3.1 Reprocessing legitimate emails that fail
It is recommended to contact GFI Support when a number of emails are being moved to the
failedmails folder. When the issue is resolved, emails can be re-scanned by GFI MailEssentials to
determine if they are safe to be delivered.
NOTE
Files with extension .PROP in the failedmails folder are used for troubleshooting
purposes. When reprocessing failed emails, these files can be deleted.
GFI MailEssentials installed on Microsoft
®
Exchange Server 2007/2010
1. In the failedmails folder, change the extension of .TXT files to .EML.
NOTE
To automatically change the extension of all .TXT files in the failedmails folder to .EML
files, from command prompt change the directory to the failedmails folder and run the
following command:
ren *.txt *.eml
2. Move renamed files to the following folder:
<drive>\Program Files\Microsoft\Exchange Server\TransportRoles\Replay
GFI MailEssentials installed on Microsoft
®
Exchange Server 2003
Move emails (in .txt format) from the failedmails folder to the following folder:
<Microsoft Exchange installation path>\Exchsrvr\Mailroot\vsi 1\PickUp
GFI MailEssentials installed on Gateway server
Move emails (in .txt format) from the failedmails folder to the following folder:
<drive>\Inetpub\mailroot\Pickup
12.3.2 Failed emails notifications
GFI MailEssentials can be configured to notify the administrator when an email fails processing.
The administrator’s email address can be configured from GFI MailEssentials General Settings node.
For more information, refer to Administrator email address (page 219).
1. Launch the GFI MailEssentials Switchboard from Start > Programs > GFI MailEssentials >
Switchboard and select Other tab.