User manual

Troubleshooting and support GFI Backup 2011  69
8.5 Request technical support
If the resources listed above do not enable you to solve your issues, contact the GFI
Technical Support team by filling in an online support request form or by phone.
 Online: Fill out the support request form and follow the instructions on this page
closely to submit your support request on:
http://support.gfi.com/Support/supportrequest.aspx?lcode=en
 Phone: To obtain the correct technical support phone number for your region visit:
http://www.gfi.com/company/contact.htm
Before you contact our Technical Support team, have your Customer ID available.
Your Customer ID is the online account number that is assigned to you when you first
register your license keys in our Customer Area at: http://customers.gfi.com.
We will answer your query within 24 hours or less, depending on your time zone.
8.6 Build notifications
We strongly suggest that you subscribe to our build notifications list. This way you will be
immediately notified about new product builds. To subscribe to our build notifications, visit:
http://www.gfi.com/pages/productmailing.htm.
8.7 Documentation
If this manual does not satisfy your expectations, or if you think that this documentation can
be improved in any way, let us know via email on: [e-mail]