User guide

30  GFI Backup 2011 Troubleshooting and support
5.4 Web Forum
User to user technical support is available via the GFI web forum. Access the web forum by
visiting: http://forums.gfi.com/.
5.5 Request technical support
If none of the resources listed above enable you to solve your issues, contact the GFI
Technical Support team by filling in an online support request form or by phone.
 Online: Fill out the support request form and follow the instructions on this page
closely to submit your support request on:
http://support.gfi.com/supportrequestform.asp
 Phone: To obtain the correct technical support phone number for your region visit:
http://www.gfi.com/company/contact.htm
NOTE: Before you contact Technical Support, have your Customer ID available. Your
Customer ID is the online account number that is assigned to you when you first register
your license keys in our Customer Area at: http://customers.gfi.com.
We will answer your query within 24 hours or less, depending on your time zone.
5.6 Build notifications
We strongly suggest that you subscribe to our build notifications list. This way you will be
immediately notified about new product builds. To subscribe to our build notifications, visit:
http://www.gfi.com/pages/productmailing.htm.
5.7 Documentation
If this manual does not satisfy your expectations, or if you think that this documentation can
be improved in any way, let us know via email on: [e-mail]