User manual

15 TROUBLESHOOTING AND POSSIBLE SOLUTIONS
Problem
Possible Solutions
The console does not boot when pressing the
power button.
1
Make sure the power cord is connected correctly to electri-
cal outlet and apparatus. Live installations will cause power
button to light up. (stand-by ➔ red, on ➔ white)
The user interface freezes (no reaction to
finger gestures).
1
Perform a hard reset by holding down the power button until
the device shuts down. Try to restart by tapping the power
button again.
(If this happens in a dry environment and in absence of any
climatic extremes, please contact the customer service.)
I can hear only one pad component (e.g.
Head OR Rim).
1
Make sure that the stereo cables connecting pad and
console are plugged in completely. Regarding GEWA cym-
bals and modules, the stereo cable needs to be connected
to the socket facing the cymbal piezo.
I can´t hear any sound (Neither the Drum Kit
nor any other sounds such as playing songs
or metronome.
1
Check whether your headphones or speakers are connected
to the console correctly.
2
Make sure your output volume dials are not muted (Head-
phone, Master, Mix Input).
3
Check settings in the routing matrix and load one of the
“Factory Presets”. General Settings ➔ Module 1 ➔ Routing Drums
and Routing others
I can´t hear any sound of connected pads,
but trigger monitors respond to playing them.
Song Player and Metronome however are
both audible.
1
Check settings in the routing matrix and load one of the
“Factory Presets”. General Settings ➔ Module 1 ➔ Routing Drums
and Routing others
2
If you have worked with MIDI lately, a turned off Local Control
might prevent the control data generated by the connected
hardware from accessing the internal sound engine. Check
General Settings ➔ Module 3 ➔ MIDI ➔ Global MIDI Settings (Soft
Thru) ➔ Local Control
The Mix Input or Monitor-Out Volume is not
adjustable.
1
It is. By default, the corresponding dial is set to Monitor-Out.
Tap the grey button below the dial name to switch between
Monitor Out and Mix Input and try again. (Dial panel on the
left-hand side of the touch screen)
I can´t hear any metronome sound, but I can
hear the drum kit and playing songs.
1
The Metronome is likely to be muted in Visual Mode. Check
Performance ➔ Module 4 (Metronome) ➔ Visual Mode
2
The Metronome is not routed to the output you are listening
to. Check “Click” in General Settings ➔ Module 1 ➔ Routing Others
Component icons in Kit editor don´t match
the connected pad type.
1
Assign a matching trigger bank to the input channel in
question and save a new trigger setup. Icons shown in Kit
Editor are driven by the trigger bank assigned to an input
channel. (Triggers Settings ➔ Module 1 + 2)
I have Imported sounds using the import tool,
but I cannot find them in the sound browser
(Kit Editor).
1
Open the sound browser and check “Import” under source
on the right-hand side of the browser window. This will list only
imported sounds. Like the factory sounds, the imported
sounds are filed under the matching instrument category.
Browse the tabs.