User manual
G5 – Owner‘s Manual | 115
20.2 TROUBLESHOOTING AND POSSIBLE SOLUTIONS
Problem
Possible Solutions
The console does not boot when pressing the
power button.
1
Make sure the power cord is connected correctly to electri-
cal outlet and apparatus. Live installations will cause power
button to light up. (stand-by red, on white)
The user interface freezes.
1
Perform a hard reset by holding down the power button until
the device shuts down. Try to restart by tapping the power
button again.
(If this happens in a dry environment and in absence of any
climatic extremes, please contact the customer service.)
I can hear only one pad component (e.g.
Head OR Rim).
1
Make sure that the stereo cables connecting pad and
console are plugged in completely. Regarding GEWA cym-
bals and modules, the stereo cable needs to be connected
to the socket facing the cymbal piezo.
I can´t hear any sound (Neither the Drum Kit
nor any other sounds such as playing songs
or metronome.
1
Check whether your headphones or speakers are connected
to the console correctly.
2
Make sure your output volume dials are not muted (Head-
phone, Master, Mix Input).
3
Check settings in the routing matrix and load one of the
“Defaults” Master [F2] Routing
I can´t hear any sound of connected pads.
Song Player and Metronome however are
both audible.
1
Check settings in the routing matrix and load one of the
“Defaults”. Master [F2] Routing
2
If you have worked with MIDI lately, a turned off Local Control
might prevent the control data generated by the connected
hardware from accessing the internal sound engine. Check
Master MIDI Global Settings Local Control
I can´t hear any metronome sound, but I can
hear the drum kit and playing songs.
1
The Metronome is likely to be muted. Check Home [F3]
Click [7] Click-Vol.
2
The Metronome is not routed to the output you are listening
to. Check “Click” in Master [F2] Routing General [F1]
Others Click
Component icons in Kit editor don´t match
the connected pad type. (Drum or cymbal)
1
Assign a matching trigger bank to the input channel in
question and save a new trigger setup (Icons shown in
“Instrument” are driven by the trigger bank assigned to an
input channel). Triggers Select [F2] Setup [F2] Bank