Quick Start Guide

Frequently Asked Questions

This chapter provides answers for difficulties you might experience

with your hotspot. The chapter covers the following topics:

• What can I do if I can’t connect a device to the hotspot?

• What can I do if I can’t access the Internet?

• Why isn’t my battery charging?

• Why is the download or upload speed slow?

• What do I do if I forget my password login password?

• How do I turn the hotspot off?

• How do I find out how many users are connected to my hotspot’s Wi-Fi networks?

What can I do if I can’t connect a

device to the hotspot?

If you are experiencing problems connecting to the hotspot, try the

following suggestions:

• Turn off your device and take the battery out, wait 10 seconds, put the battery back

in, and turn your device on.

• Restart your computer.

• Turn off or temporarily disable any security programs or firewalls.

• If possible, try using another computer or Wi-Fi device to connect to your hotspot. If

you can, then the problem is with the device that cannot connect, not the hotspot.

What can I do if I can’t access the

Internet?

If you are connected to the hotspot but cannot connect to the Internet,

try the following suggestions:

• Check the display status on the touch screen.

• Make sure that network coverage is available in your area.

• Make sure that your Nano SIM card is active and enabled with data services.

• Wait one to two minutes for the hotspot to initialize.

• Confirm that your account is activated and that no other Internet connections are

active.

• Switch your hotspot off and on and restart your computer or Wi-Fi device.

• Check to see if you can access www.Google.com. If you cannot access

www.Google.com, you might need to top up or recharge your pre-paid SIM card.