Quick Start Guide

Why isn’t my battery charging?
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If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in
a hot location, the internal temperature of the hotspot can rise above 45°C. In these
conditions, the battery cannot be charged due to safety limits with lithium-ion battery
technology.
Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
Why is the download or upload
speed slow?
Data transfer speed depends on signal strength and interfering radio
sources like electrical generators or other hotspot Wi-Fi devices.
Review the following possibilities:
• Check your signal strength and network type
• Check Wi-Fi interference by powering the hotspot off and on to find a better Wi-Fi
channel.
• Switch the Wi-Fi channel from 2.4 GHz to 5 GHz.
• If the network signal is low, consider using external antennas or cradle the hotspot
with built-in high-gain antennas.
How do I turn the hotspot off?
Press and hold the Power key for a few seconds.
How do I find out how many users
are connected to my hotspot’s
Wi-Fi networks?
The number on the Wi-Fi icon on the hotspot’s touch screen is the number of users
(ordevices) connected to your Wi-Fi network. A list of connected devices appears in the
hotspot Connected Devices section.