User's Manual

Troubleshooting 8-5
Hardware Device Problems
The computer does not recognize a newly installed device.
 The device may not be correctly configured in the BIOS Setup program.
Run the BIOS Setup program to identify the new type.
 Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
 Make sure if the device needs any jumper or switch settings. (Refer to the
documentation that came with the device.)
 Check the cables or power cords for correct connections.
 For an external device that has its own power switch, make sure that the
power is turned on.
Hard Disk Drive Problems
The hard disk drive error message appears on the screen.
 The hard disk drive has defects. Ask your dealer for help.
The hard disk drive operations seem slow.
 The data files stored on the hard disk drive may be fragmented. Use a
tool such as Window’s Disk Defragmenter to defragment the files.
Keyboard and Touchpad Problems
The keyboard does not respond.
 Try connecting an external keyboard. If it works, contact an authorized
dealer, as the internal keyboard cable might be loose.
Water or liquid is spilt into the keyboard.
 Immediately turn off the computer and unplug the AC adapter. Then
turn the keyboard upside down to drain the liquid out of the keyboard.
Make sure to clean up any part of the spill you can get to. Though the