User's Manual

Troubleshooting and Maintenance 8-3
Troubleshooting
NOTE: If you encounter a problem you cannot solve, contact your dealer for
assistance.
Problem
Solution
Power does not switch on when
using battery power.
The remaining battery power may be too low to
run your device. Charge the battery.
Screen responds slowly.
Make sure that your device is not running out of
battery power. If the problem still persists, restart
your device.
Screen freezes.
Restart your device.
Cannot establish a connection
with a computer via USB.
Make sure that your device and your computer
are both switched on before trying to establish a
connection.
Make sure that the cable is securely plugged into
the USB port on your computer and on your
device. Connect the USB cable directly to your
computer—do not run the cable through a USB
hub.
Restart your device before connecting the cable.
Always disconnect your device before you restart
your computer.
In some specific cases, your device may
experience connection problems when it is
connected to a Windows computer running