User's Manual

Troubleshooting 8-5
DVD Drive Problems
The DVD drive cannot read a disc.
z Make sure that the disc is correctly seated in the tray, with the label
facing up.
z Make sure that the disc is not dirty. Clean the disc with a disc cleaning
kit, available in most computer stores.
z Make sure that the computer supports the disc or the files contained.
You cannot eject a disc.
z The disc is not properly seated in the drive. Manually release the disc by
inserting a small rod, such as a straightened paperclip, into the drive’s
manual eject hole and pushing firmly to release the tray
Hardware Device Problems
The computer does not recognize a newly installed device.
z The device may not be correctly configured in the BIOS Setup program.
Run the BIOS Setup program to identify the new type.
z Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
z Make sure if the device needs any jumper or switch settings. (Refer to
the documentation that came with the device.)
z Check the cables or power cords for correct connections.