User's Manual

8-14 Troubleshooting
Software Problems
An application program does not work correctly.
l Make sure that the software is correctly installed.
l If an error message appears on the screen, consult the software
program’ s documentation for further information.
l If you are sure the operation has stopped, reset the computer. (See
“Resetting the Computer” in this chapter.)
Sound Problems
No sound is produced.
l Make sure that the volume control is not set too low.
l Make sure that the audio and volume control drivers are correctly
installed.
l Make sure that the computer is not in Standby mode.
l If using an external speaker, make sure that the speaker is properly
connected.
Distorted sound is produced.
l Make sure that the volume control is not set too high or too low. In
most cases, a high setting can cause the audio electronics to distort
the sound.
The sound system does not record.
l Adjust the playback or recording sound levels.
The external microphone or audio device does not work.
l Make sure that the microphone is connected to the proper connector
on the computer.
l Make sure that your computer is equipped with the driver needed.
l Click the speaker symbol on the taskbar and check the Windows
volume control.