FAQ

If your tank begins to leak, first check that it is on a flat level surface. Next, check that the tank
lid is screwed on tightly in place. Also, check that the tank itself is securely and properly
installed on the humidifier base. If the unit is still leaking, please contact Customer Service at
1.866.603.5900 or [e-mail].
What temperature water should I use in my humidifier?
Room temperature water should be used in your PureGuardian® humidifier. Your humidifier will
warm the water and maintain the necessary water temperature for warm humidification.
Where should I put my humidifier when it is running?
It is recommended that you place your humidifier up and not on the floor. Placing the humidifier
on a table or nightstand during operation is suggested. Do NOT place on carpet, towels,
blankets or other uneven or absorbent surfaces.
What type of water should I use in my humidifier?
Distilled or regular tap water can be used in your humidifier. Some tap water is high in mineral
content and will cause a mineral build-up, so distilled water is preferred.
What is the humidifier warranty?
To read the full warranty, click here.
SPA Therapy
Energy Lights:
What is the purpose of having an energy light?
Energy light lamps provide up to 10,000 LUX of light to help you beat the winter blues. Energy
lights can improve mood, focus, and energy levels. It is designed to provide you with full
spectrum light exposure that is beneficial when daylight is limited or you spend a portion of your
day in dimly lit surroundings.
Does the light need to be plugged in to work?
Yes, the Spa Energy Light must be plugged in, in order to turn on.
How far should I sit from the light?
The recommended placement of the Spa Energy Light is 12-16” from the user.
Can I set a timer?
Yes, you can set the Spa Energy Light timer for 5, 10, 15 and 30 minutes.
How do I change the light from white to blue?
The Spa Energy Light unit has a button where you can select either the white or blue light. You
can also control the brightness of the light as well.
Where do I set the light?
The Spa Energy Light can be placed on a table, desk, or nightstand.