FAQ

- Check that the plug is inserted into both the unit and the wall outlet.
- Make sure that the water used was distilled water.
Why doesn’t it feel like I am getting enough steam?
The PureGuardian mist inhaler provides a very warm, ultra-thin mist, therefore it is hard to see.
What do the different colors on the control panel mean?
From top to bottom:
Red – Low/Empty water level
Orange – Drying mode cleaning cycle
Blue – hi/lo temperature selection
Green – Power
Flashing Green – Error indicator
How to stop the inhaler from blinking green?
- Check and make sure you are using distilled water. Please replace current water with
distilled water. You may have to do this repeatedly until the light stops blinking.
- The inhaler may be tipped over too far. Hold the inhaler upright when using.
- Try switching distilled water brands - there may be minerals that the inhaler detects
EASE OF USE
Can I use regular water with the inhaler?
No. Use distilled water ONLY. Tap, bottled and filtered water contain minerals that are not
compatible with the product. The product will not work unless distilled water is used. Water not
included with product.
IMPORTANT: Please note that using any additives in the water tank, any other liquid or water
with minerals (e.g. bottled, purified, or boiled water) will damage the device and will void the
warranty.
Can I use bottled or filtered water with the inhaler?
No. Use distilled water ONLY. Tap, bottled and filtered water contain minerals that are not
compatible with the product. The product will not work unless distilled water is used. Water not
included with product.