User's Manual

7 Trouble shooting

7.1 Have forgotten the device password.

--To reset the password, press and hold down the RESET BUTTON for

at least 8 seconds.

(Please keep the power on when do RESET). Default device password:

admin

7.2 Can’t find the camera Wi-Fi name “IPCAM-AP-XXXX” in mobile Wi-Fi list during initial

installation process.

-- Wait about 2 to3 minutes after power on the camera until the indicator LED flash slowly.

7.3 Can’t install the camera

-- Be sure your mobile device has been connected to a local Wi-Fi and you know the

password;

7.4 The video stream getting delay

-- The image frame rate is subjected to network bandwidth. You can adjust the video

quality to resolution of 640*360.

7.5 The video image getting vague

-- The most possible reason is the focal length of the camera lens changes. You can adjust

lens by rotate the Lens adjustment knob slightly until the image clear.

7.6 Can’t hear when press the “Mic” button .

-- You need to increase the sound volume of your mobile device.

7.7 Can’t add the same camera to another mobile device

-- Please select “Lan Search” at step 2ˈ if the mobile device is within the same LAN

network as the camera. If not, input the UID and device password to add. Device UID can

be found at the QR Code of the device.

7.8 The camera didn’t connect to local Wi-Fi after the installation process.

-- You need to delete the device from you app and install the camera following the

instruction from the 1

step.

7.9 I am an expert and want to configure the camera further.

-- You can visit 192.168.234.1 after connecting to the camera through Wi-Fi using IE. The

camera will be at AP mode if not connected to an existing Wi-Fi router.