Warranty Guide

HOW DO YOU REGISTER YOUR WARRANTY?
For all GenStone Products used on each installaon project, one Applicaon for Warranty Registraon must be
completed by lling out the form on:
hps://genstone.com/warranty/registraon
or mailed within 30 days aer original installaon has been completed. Please mail it to:
ATTN: GenStone Warranty Registraon Department
10639 Bradford Road, Suite 103
Lileton, CO 80127
Failure to register the Warranty will not void the Warranty, but registraon of this Warranty conrms the
date of purchase of our Products and assists GenStone in processing any Warranty claim you might have. This
conrmaon is of benet to you, especially if your original proof of purchase is lost. It is a good idea to retain
your proof of purchase in case it is needed if you submit a warranty claim.
HOW DO YOU TRANSFER YOUR WARRANTY?
You and subsequent Property owners may transfer this Warranty by providing wrien noce to us within 30
days aer the date of transfer of ownership. The noce should include the warranty registraon number (if
available), the address of the Property, the name and mailing address (if dierent) of the new owners and the
date of transfer. The noce should be sent to
ATTN: GenStone Warranty Registraon Department
10639 Bradford Road, Suite 103
Lileton, CO 80127
Failure to nofy GenStone will not void the Warranty, but the noce will assist GenStone in processing any
warranty claim. Warranty coverage upon transfer is as described in detail above. Upon any transfer of the
property, your obligaons become the obligaons of the new Property owners.
HOW DO YOU SUBMIT A WARRANTY CLAIM?
You must submit your claim in wring to us within the warranty period and within a reasonable period of me
aer the defect is discovered. To iniate a claim, you should contact our warranty services number at 1-800-
425-0788 to receive a warranty claims packet. If you would like to submit a claim request in wring, please
provide the following informaon: a descripon of the claimed defect and the date the defect was discovered;
the product you installed; the date of original installaon; and your name, address and phone number. Wrien
claims should be sent to GenStone Warranty Department, 10639 Bradford Road, Suite 103, Lileton, CO 80127
or fax your informaon to 303-854-0238. GenStone will provide nocaon of any addional informaon and
physical evidence that may be required to process your claim. When a sample is required, it must be sent at
the homeowner’s expense. In the event the claim is approved and the homeowner wants the sample returned,
there will be a $25 handling fee. ANY REPAIR OF THE PRODUCTS UNDERTAKEN WITHOUT PRIOR WRITTEN
AUTHORIZATION FROM GENSTONE WILL VOID THIS WARRANTY.
WARRANTY COVERAGE SCHEDULE
PERCENTAGE OF PURCHASE PRICE OF ORIGINALLY INSTALLED NUMBER OF YEARS FROM PRODUCTS FOUND
TO BE DEFECTIVE DATE OF ORIGINAL INSTALLATION FOR WHICH GENSTONE TO DATE OF CLAIM BY GENSTONE
WILL BE RESPONSIBLE DURING THE ORIGINAL PURCHASER’S OWNERSHIP OF THE PROPERTY:
Updated 4/4/2019Page 4 of 6