Warranty
CAUTION: Do not exceed the recommended concentrations of cleaners, it can cause damage to
the Product. Avoid skin and eye contact with the solution, and in all cases follow manufacturer’s
instructions for the use of cleaning compounds and solutions. Avoid use of abrasive-type cleaners
and strong solvents. Test any cleaner on an inconspicuous area before applying to major areas. To
minimize streaking, always follow with a rinsing of clear water. Excessive scrubbing is unnecessary
and can be harmful to the Products, and may cause undesirable look in areas over the nish.
Anvil Aqua Seal or Similar Product: At the rst sign of any undesirable change in the appearance of
your GenStone, we recommend applying Anvil Aqua Seal immediately and as required in the future.
Applying a water based concrete sealant like Aqua Seal will bring the panels back to their original
look and color concentrations.
Paint Kits: Before applying the Aqua Seal, we recommend touching up areas where the paint may
have come off of the panels. Flaking paint is very uncommon and usually a result of the homeowner
cleaning the GenStone with a high powered stream of water or harsh environmental factors. Paint
kits are available to purchase on the product’s page on https://genstone.com
Documentation: Save the receipt(s) from the Aqua Seal you purchase so that GenStone can verify
you have performed the recommended maintenance and upkeep precautions as outlined.
Other Similar Products: In the event Anvil Aqua Seal is unavailable, you must receive written
approval from a GenStone customer service representative. Dealers and their employees do not
qualify, to contact the GenStone team, please email warranty@genstone.com
IMPORTANT: FIRE SAFETY INFORMATION
GenStone Products require little maintenance for many years. Nevertheless, common sense dictates
that builders and suppliers of GenStone Products store, handle and install the Products in a manner
that avoids damage to the product and /or structure. Owners and Installers should take a few simple
steps to protect the Products from re.
TO THE HOME AND BUILDING OWNER
GenStone Products are made from polyurethane material and will melt or burn when exposed
to a signicant source of ame or heat. Building owners, occupants, and outside maintenance
personnel should always take normal precautions to keep sources of re, such as barbecues, and
combustible materials, such as dry leaves, mulch and trash away from GenStone Products. When
GenStone Products are exposed to signicant heat or ame, the Product may soften, sag, melt or
burn, and may thereby expose material underneath. All building materials should be installed in
accordance with local, state and federal building code and re regulations (Self Ignition 1004°F).
We designed and manufactured GenStone Products to perform best when installed by qualied
applicators. While GenStone does not assume responsibility for installation of its products, it
does keep installers informed on new techniques and provides detailed installation instructions
on all of its products. We frequently update our installation manuals with new and improved
methods of application. You should discuss any product adjustments with the dealer or applicator
that did the work. These adjustments can best be made by the original dealer or applicator, since
he or she is most familiar with your particular installation.
Any dispute arising out of or related to this Warranty shall be resolved only by binding arbitration
in Denver, Colorado at the Judicial Arbiter Group, Inc.
Updated 5/22/2020Page 6 of 6