FAQ

The Genie Company • One Door Drive • Mt. Hope, OH 44660
Customer Care: 800-354-3643 •
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FAQs for Genie Surge Protector
1. What is a surge protector?
A surge protector is an electrical device that helps safeguard electronics from the
harmful effects of power surges and voltage spikes. Surge protectors can absorb
and dissipate the power of a surge, so that connected equipment is shielded.
2. Why do I need a surge protector?
You need surge protectors to help prevent power spikes/surges from traveling
downstream to the devices connected to the surge protector. When a voltage
spike threshold is over 120V (normal in the home), a surge protector blocks the
voltage and sacrifices itself in an effort to save the connected equipment.
3. What is the Joule Rating of the Genie Surge Protector?
900 Joules.
4. What is a Joule?
A joule measures energy, and a surge protector’s joule rating indicates how
much energy it can absorb before it fails. The higher the number, the greater the
protection provided.
5. How will I know if my Surge Protector is working?
The Genie Surge Protector has a light indicator that shows you when your
devices are protected. Once the light comes on, your devices are being protected
from power surges and spikes. If your indicator light is not “on” (illuminated), then
it’s time to replace your surge protector.
6. The LED indicator on my Surge Protector is out, but my connected
equipment is still working – is this normal?
Yes, the Surge Protector will still allow power through to the connected
equipment – but it is no longer able to protect the connected equipment
from power spikes/surges.