Manual

Problem What To Do
Opener does not run 1. Check power source.
from Remote Control A. If Opener is connected to an outlet:
• Plug a working lamp into outlet used for Power Head.
. If lamp glows, power source and outlet are OK.
• If not, check fuse or circuit breaker or non-compatible GFCI.
NOTE: A licensed electrician must replace non-compatible GFCI's.
B. If Opener is connected to a wiring box:
• Check fuse is not blown, or circuit breaker is"CIosed"(not tripped).
• If still no power, have a licensed electrician check circuit and wiring.
2. If power is OK:
• Check connections at Power Head Terminals (seeWall Console Installation page 18), tightening any
loose connections.
Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive
Board is properly connected to Connectors on Circuit Boards, or call Customer Service at 1-800-35-GENIE.
Door Opener starts • Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires).
for no apparent reason Replace any shorting Staples and shorted Wires.
• WasRemote Control lost or stolen? If so, eraseall Remote Control codes from Receiver's memory
and reprogram for remaining remote controls. (See EraseAll Receiver Memory on page 22).
Door starts down, then . Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 20).
stops before it is Adjust as needed.
completely closed • Checkfor shorted Wires.
• Check aragedoor for binding
Door starts down, then . If a new installation, check Door Arm position.
stops and goes back up . Checkoperation of Contact Reversefunction.
. CheckSafe-T-Beam6)System for beam obstruction or misalignment of Lenses.
Check Safe-T-Beam= System diagnostic code.
. CheckCloseForceadjustment (seeSet Limit Switchesand ForceControls on page 20). Adjust as needed.
• Check garage door for binding.
Door will only run closed • Check Open Limit Switch for a short circuit and for proper wiring.
. CheckOpen Force adjustment (seeSet Limit Switchesand ForceControls on page 20). Adjust asneeded.
• Check condition of garage door and door spring(s).
• /!5\;_' /_6: If you suspecta problem with the garage door hardware or springs,contact a Genie
FactoryAuthorized De aler for service,or contact Customer Serviceat 1-800-35-GENIE.
Door will only run open . CheckSafe-T-Beam_ System asdetailed in the Safe-T-Beam6)SystemSelf-diagnosticTroubleshooting Chart
(seeSafe-T-Beam_ SystemSelf-diagnosticTroubleshooting Section on page26).
• Check CloseLimit Switch for a short circuit and for proper wiring.
• Check CloseForceadjustment (seeSet Limit Switchesand ForceControls on page 20). Adjust as needed.
Lights will not turn off . Disconnect Wires connecting WallConsole to Power Head (seeWall Console Installation on page 18).
Checktheir condition and either replaceor reconnect.
• Until a replacement WallConsolecan beobtained, disconnect Wall Consoleand useonly Remote Controls
or WirelessKeypadto operate Opener.
Door starts up, but stops • Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
before it is balanced as detailed in Maintenance Section.
completely open ,. STA_::_I_P,6: If you suspect a problem with the garage door hardware or springs,contact a Genie
Factory Authorized De aler for service,or contactCustomer Serviceat 1-800-35-GENIE.
• Check Open Limit Switch for a short circuit and for proper wiring.
• Check Open Forceadjustment (seeSet Limit Switchesand ForceControlson page 20).Adjust as needed.
Operator runs,but door . EnsureMagnetic CarriageAssembly isengaged to RailDrive Screw(seeInstall Magnetic Carriage Assembly
does not move onto Railson page 10).
o Check Forceadjustment (seeSet Limit Switchesand ForceControls on page 20). Adjust as needed.
• Checkthat all sectionsof RailDrive Screware turning when Motor runs. If not:
- Checkcondition (not cracked,split,or broken) and placement of Coupler. Replaceas needed.
- Checkcondition (not cracked,split,or broken) and placementofCollarandClip. Replacethem
as needed.
Wall ConsoleVacation • EnsureMagnetic CarriageAssembly isin contact with Close Limit Switch.
Lockfunction does • Checkwhen door isfully closed,that Carriageactivates CloseLimit Switch. If not,adjust position of Close
not work Limit Switch (Seepage 19).
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