GENICOM microLaser 210 User Guide Mar 00 Genicom Publication No.
ii microLaser 210 User Guide Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. GENICOM, the GENICOM logo, are registered trademarks of GENICOM.
Contents Preface 1 About this Manual 2 Scope 2 Overview 2 Printer Orientation 3 Conventions 3 About the Printer 5 Features 5 Available Configurations 6 Chapter 1 Getting Started 1-1 Safety Precautions 1-2 Handling the Printer 1-2 Package Contents 1-2 CD-ROM Contents 1-3 Printer Location Requirements 1-3 Printer Weight and Dimensions 1-3 Space Requirements 1-4 Environment 1-5 Mar 00 Genicom Publication No.
iv microLaser 210 User Guide Parts of the Printer 1-6 Optional Printer Accessories 1-9 Paper Path 1-9 Chapter 2 Using the Printer 2-1 Connecting the Printer to the AC Outlet 2-2 Turning Power On and Off 2-3 Connecting the Printer to the Host Computer 2-4 Parallel Port 2-4 USB Port 2-5 Selecting Print Media 2-8 Paper and Print Media To Avoid 2-8 Correct Paper Storage 2-9 Print Media Capacities 2-9 Print Media Weight, Type, and Size 2-11 Loading the Universal Paper Tray 2-11 Loading the Front Tray 2-15 C
microLaser 210 User Guide v Navigating the Control Panel Menus 3-4 Menu Structure 3-6 Paper Menu 3-7 Interface Menu 3-9 PS Menu 3-10 PCL Menu 3-11 System Menu 3-13 Quality Menu 3-15 Functions Menu 3-16 Status Menu 3-17 Chapter 4 Maintaining the Printer 4-1 Upgrading Printer Firmware 4-2 Upgrading Firmware Using the Parallel Interface 4-2 Upgrading Firmware Using the Network Interface 4-2 Replacing Printer Components 4-3 Replacing the Toner Cartridge 4-3 Replacing the Fuser 4-6 Replacing Feed Roll, Nudge
vi microLaser 210 User Guide Clearing an E7 Paper Jam 5-13 Clearing an E6 Paper Jam 5-16 Print Image Quality Problems 5-18 Other Print Image Quality Problems 5-21 Miscellaneous Problems 5-22 Printer is Inoperative 5-22 Printer Operates Erratically 5-23 Printer Makes Unusual Noises 5-24 Room Lights Dim or Flicker When Printer Starts 5-25 Printer Interferes with Nearby Radio or Television Reception 5-25 Warning Messages and Error Messages 5-26 Warning Messages 5-27 Error Messages 5-28 Chapter 6 Using the
microLaser 210 User Guide vii Loading Print Media 7-12 Loading the A4/Letter/Legal Paper Tray 7-12 Solving 550 Sheet Feeder Problems 7-16 Interpreting Paper Feeder Error Messages 7-17 Installation Problems 7-17 Clearing an E2 Paper Jam 7-18 Correcting Miscellaneous Paper Feeder Problems 7-19 Maintaining the 550 Sheet Feeder 7-21 Replacing Feed Roll, Nudger Roll, and Retard Roll 7-21 Removing the 550 Sheet Feeder 7-26 Moving the 550 Sheet Feeder 7-29 Moving the Printer and 550 Sheet Feeder a Short Distance
viii microLaser 210 User Guide Installing the Offset Catch Tray 9-3 Removing the Offset Catch Tray 9-7 Testing the Offset Catch Tray 9-10 Solving Offset Catch Tray Problems 9-10 Interpreting Offset Catch Tray Error Messages 9-11 Installation Problems 9-11 Clearing an Offset Catch Tray Paper Jam 9-12 Correcting Miscellaneous Offset Catch Tray Problems 9-13 Maintaining the Offset Catch Tray 9-16 Cleaning the Exterior of the Offset Catch Tray 9-16 Moving the Offset Catch Tray 9-16 Moving the Offset Catch Tra
microLaser 210 User Guide ix DRAM, FLASH SIMM and Hard Disk Drive Options A-7 User Publications A-7 Consumables A-7 Appendix B Safety Notes and Regulatory Compliance B-1 Safety Notes B-2 Regulatory Compliance B-2 Safety Compliance B-2 EMC Compliance B-3 Mar 00 Genicom Publication No.
x microLaser 210 User Guide Publication No.
Preface In this Chapter . . . ■ ■ ■ Mar 00 “Welcome” on page 2 “About this Manual” on page 2 “About the Printer” on page 5 Genicom Publication No.
2 microLaser 210 User Guide About this Manual Welcome Thank you for selecting the GENICOM microLaser 210 laser printer. This User Guide contains important information about the operation and care of your printer. Please read this manual in its entirety and keep it at hand for later reference. About this Manual Scope This User Guide contains all of the information necessary to operate and care for your printer and accessories.
microLaser 210 User Guide About this Manual 3 Chapter 7: Using the 550-Sheet Feeder This chapter provides all of the information necessary to install, use, and maintain the 550-sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams. Chapter 8: Using the Envelope Feeder This chapter provides all of the information necessary to install, use, and maintain the envelope feeder, including procedures for removing paper jams.
4 microLaser 210 User Guide About the Printer About the Printer The GENICOM microLaser 210 printer uses a data modulated laser beam and conventional dry-ink xerographic processes to produce images up to 1200dpi resolution at a paper output speed of 21 pages per minute. The printer can accommodate both plain paper and other print media, and feeds paper from either a main 550-sheet paper tray or from the front tray, which is designed to feed special print media such as labels and transparencies.
microLaser 210 User Guide About the Printer 5 Available Configurations The microLaser 210 is available in the following configurations: Standard Configuration - microLaser 210 The printer is available in the following standard configuration for table-top use: ■ ■ ■ ■ Memory: 16MB Resolutions: 300 x 300 dpi, 600 x 600 dpi, and 1200 x 1200 dpi Paper Input: One 550-sheet universal paper tray for A4/Letter/Legal, and one 100-sheet front tray for paper, transparencies, envelopes, and other non-standard prin
6 microLaser 210 User Guide About the Printer Publication No.
Chapter 1 Getting Started In this Chapter . . . ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 1-2 “Package Contents” on page 1-2 “Printer Location Requirements” on page 1-3 “Parts of the Printer” on page 1-6 “Optional Printer Accessories” on page 1-9 “Paper Path” on page 1-9 Genicom Publication No.
1-2 microLaser 210 User Guide Safety Precautions About this Chapter This chapter reviews the contents of the printer packaging, explains the parts of the printer, and describes the space and environment requirements of the printer. Safety Precautions This printer is available in either of the following power specifications: 110V and 220V. The specifications that apply to your printer depend on your machine configuration.
microLaser 210 User Guide 1-3 Printer Location Requirements .
1-4 microLaser 210 User Guide Printer Location Requirements Space Requirements A certain amount of space is required for proper operation of the printer and also for performing printer maintenance and replacing consumables. Use the following figures to plan for appropriate clearances when determining a location for your printer. CAUTION: There is a ventilation opening on the left side of the printer.
microLaser 210 User Guide 1-5 Printer Location Requirements Environment Use the following guidelines to determine the best location for the printer: Mar 00 Genicom Publication No.
1-6 microLaser 210 User Guide Parts of the Printer Parts of the Printer The following figures indicate the names and functions of the main parts of the printer. Figure 1-3: Front of the Printer. Figure 1-4: Rear of the Printer. Publication No.
microLaser 210 User Guide 1-7 Parts of the Printer Toner Cartridge Integrated cartridge contains the toner and the photosensitive drum. Front Cover Provides access to the interior of the printer. Allows you to replace the toner cartridge or remove jammed paper. Figure 1-5: Internal Parts of the Printer (Front). Figure 1-6: Internal Parts of the Printer (Rear). Mar 00 Genicom Publication No.
1-8 microLaser 210 User Guide Parts of the Printer LCD Display Shows error messages and other status messages; also displays menus, submenus, and settings. LED Indicators Show printer status. Pushbuttons Allow you to navigate through menus, place a printer offline, or cancel a print job. Figure 1-7: Control Panel. Publication No.
microLaser 210 User Guide 1-9 Optional Printer Accessories Optional Printer Accessories The following figure shows all of the available accessories as installed on the printer: Figure 1-8: Optional Accessories. Paper Path The following figure shows the path that paper travels through the printer: 1. The paper is initially fed from the front paper tray or one of the other paper trays. 2. The image is transferred from the photosensitive drum onto the paper. 3.
1-10 microLaser 210 User Guide Paper Path 5. The paper emerges onto the output tray, or the offset output tray if installed. Figure 1-9: Paper Path. ◆ Publication No.
Chapter 2 Using the Printer In this Chapter . . . ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 2-2 “Connecting the Printer to the AC Outlet” on page 2-2 “Turning Power On and Off” on page 2-3 “Connecting the Printer to the Host Computer” on page 2-4 “Selecting Print Media” on page 2-8 “Loading the Universal Paper Tray” on page 2-11 Genicom Publication No.
2-2 microLaser 210 User Guide Connecting the Printer to the AC Outlet About this Chapter This chapter provides information concerning the daily use of the printer, including procedures for connecting the printer and loading print media, and guidelines for selecting print media. Connecting the Printer to the AC Outlet Use the following procedure to connect the power cord and turn the printer on: 1. Insert the power cord into the AC connector on the rear of the printer. 2.
microLaser 210 User Guide 2-3 Turning Power On and Off Turning Power On and Off Use the following procedure to turn the printer on: 1. Turn the printer on by pressing [ I ] on the power switch on the left front of the printer. The status message “Loading” appears on the display. This message indicates that the printer is warming up and is not ready to print. After about 65 seconds, the status message changes to “Ready”, indicating that the printer is ready to print.
2-4 microLaser 210 User Guide Connecting the Printer to the Host Computer Connecting the Printer to the Host Computer You must connect the printer to your computer using an IEEE 1284 parallel cable or a USB cable. These cables are user-supplied, the printer does not include either of these cables. The parallel and USB ports can not be used simultaneously, and the default configuration of your printer has the USB port turned off.
microLaser 210 User Guide 2-5 Connecting the Printer to the Host Computer 18. Press the SELECT button to enter the format submenu. 19. Press the NEXT button until the desired format is shown on the second line of the display. The available format settings include Raw, Normal, and Binary. 20. Press the SELECT button to select the format that you specified in the previous step.
2-6 microLaser 210 User Guide Connecting the Printer to the Host Computer Most recent Intel systems will contain the needed components. However, there are a number of older systems that, while having USB hardware, have an obsolete USB implementation. Your GENICOM USB printer will not work with these older systems unless a separate USB controller card is installed in your system.
microLaser 210 User Guide 2-7 Connecting the Printer to the Host Computer 9. Ensure that the Spooler settings for the printer have "Disable bi-directional support for this printer" checked. 10. Your GENICOM USB printer is now ready to print. Installation for Mac OS 8.6 1. Power on the printer and the host computer. 2. Ensure that the "Apple LaserWriter Software" is installed. 3. Attach the USB cable to the host and the printer.
2-8 microLaser 210 User Guide Selecting Print Media 11. Press the NEXT button until the text “USB Setup” is shown on the second line of the display. 12. Press the SELECT button to enter the USB setup submenu. 13. Press the NEXT button until the text “Interpreter” is shown on the second line of the display. 14. Press the SELECT button to enter the interpreter submenu. 15. Press the NEXT button until the desired interpreter is shown on the second line of the display.
microLaser 210 User Guide 2-9 Selecting Print Media ■ ■ ■ ■ ■ ■ Has staples or paperclips attached Is categorized as thermal paper, coated paper, or carbon paper Is an envelope that is embossed, is made of extremely thick paper, or is padded Is an envelope that has metal clasps Is an envelope with gummed or adhesive surfaces Is a sheet of labels that has the backing sheet exposed between individual labels Correct Paper Storage It is important to store paper correctly prior to placing it in the printer, s
2-10 microLaser 210 User Guide Selecting Print Media ■ ■ ■ ■ ■ Transparencies: 30 Labels: 30 Standard Paper: 100 Other paper: Stack Height 11.5mm Standard Postcard: 30 NOTE: Publication No. GEG-99054 Use in Front Tray Do not use Fully covered with labels Shiny backing sheet exposed Expect a slight reduction in image quality when you print on envelopes, labels, transparencies, or postcards.
microLaser 210 User Guide 2-11 Loading the Universal Paper Tray Print Media Weight, Type, and Size The following table defines print media that you can use in each of the paper sources, and also indicates the feed orientation—long edge feed (LEF) or short edge feed (SEF). If you have concerns about a specific brand or type of media, try samples of the media to determine if the resulting printer performance and print quality meet your expectations.
2-12 microLaser 210 User Guide Loading the Universal Paper Tray Use the following procedure to load paper into the 550 sheet universal paper tray: 1. Place the paper tray on a level surface. 2. Squeeze the length guide, lift it up, and slide it to the rear of the tray. 3. If the paper you are using is longer than A4 (297 cm), press the square green button on the bottom of the paper tray to release the rear of the tray, and pull the tray out to extend it. Publication No.
microLaser 210 User Guide 2-13 Loading the Universal Paper Tray 4. Squeeze the right width guide, lift it up, and slide the guides to the sides of the tray. 5. Verify that the plate has dropped down into the base of the paper tray. If the tray is locked in the up potision, pull the lever near the front of the tray to release the plate, or push the paper tray all the way into the printer and then remove it.
2-14 microLaser 210 User Guide Loading the Universal Paper Tray 6. Align the edges of the paper and place it in the center of the paper tray with the print side down. NOTE: To avoid paper jams and other paper transportation problems, make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 7. Squeeze the right width guide, lift it up, and adjust the guides to match the paper width. 8.
microLaser 210 User Guide 2-15 Loading the Front Tray 9. Grasp the paper tray with both hands and insert it into the paper tray well on the printer. 10. Push the paper tray completely into the printer, making sure the tray is properly seated. 11. Use the paper level indicator on the front right of the printer to determine when the paper supply is low.
2-16 microLaser 210 User Guide Loading the Front Tray Do not mix print media in the front tray; for example, do not load a stack that includes both envelopes and standard paper. Load only one type of print media. ■ Do not mix print media sizes in the front tray; for example, do not load a stack that includes two or more different sizes of paper. ■ Do not load print media that is obviously damaged, wet, creased, or wrinkled. ■ Do not overfill the front tray.
microLaser 210 User Guide 2-17 Loading the Front Tray 4. Stack the paper that you will load in the front tray, making sure that the edges are aligned and neat. Position the paper stack so the surface to be printed faces up. 5. Load the stack of paper into the front tray by sliding the stack between the paper guides and then pushing the paper stack into the tray until it will not go any further. 6. Check the paper stack to make sure it is not loaded at an angle and that the guides barely touch the stack.
2-18 microLaser 210 User Guide Loading the Front Tray Publication No.
Chapter 3 Understanding and Navigating the Control Panel Menus In this Chapter . . . ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 3-2 “Control Panel Features” on page 3-2 “Navigating the Control Panel Menus” on page 3-4 “Menu Structure” on page 3-6 “Paper Menu” on page 3-7 “Interface Menu” on page 3-9 “PS Menu” on page 3-10 “PCL Menu” on page 3-11 “System Menu” on page 3-13 “Quality Menu” on page 3-15 “Functions Menu” on page 3-16 “Status Menu” on page 3-17 Genicom Publication No.
3-2 microLaser 210 User Guide Control Panel Features About this Chapter This chapter explains the control panel and its functions, and also demonstrates how to navigate throughout the various menus and submenus that allow you to view and change the printer settings. Control Panel Features The control panel is located on the front of the printer, and contains the display, indicators, and pushbuttons that allow you to view and change the printer settings. The figure below shows the control panel features.
microLaser 210 User Guide 3-3 Control Panel Features LED Indicators The LED indicators also indicate printer status. The four indicators can each be on, off, or blinking, indicating different phases of printer operation. The table below explains the LED indicators.
3-4 microLaser 210 User Guide Navigating the Control Panel Menus Pushbutton Function STATUS—Push this button to enter the Status Menu and view the current status of printer. PREVIOUS—Push this button to return to the previous menu, submenu, or option within the same level of the menu structure. RETURN—Push this button to move up one level in the menu structure to the menu shown on the first line of the display.
microLaser 210 User Guide 3-5 Navigating the Control Panel Menus The following figure shows the sequence of pushbuttons and display messages that would allow you to change the number of copies printed. This example illustrates the basic relationship between menus and submenus and demonstrates how the NEXT, PREVIOUS, SELECT, and RETURN buttons help you to navigate through the menus.
3-6 microLaser 210 User Guide Menu Structure Menu Structure The following figure shows the structure of the control panel main menus and submenus. For more specific information about using and navigating the printer menu system, see the User Guide provided on the Electronic Library CD-ROM.
microLaser 210 User Guide 3-7 Paper Menu Paper Menu The Paper Menu provides access to the printer settings for various paper-handling functions. Use the following procedure to enter the paper menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Paper Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the Paper Menu. 4.
3-8 microLaser 210 User Guide Paper Menu Media Size/Type This submenu allows you to set the media size and type for the Front Tray and set the medial type for all other trays.
microLaser 210 User Guide 3-9 Interface Menu Interface Menu The Interface Menu provides access to the printer interface settings. Use the following procedure to enter the interface menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Interface Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the interface menu. 4. Press the NEXT button to move through the submenus: Port, Parallel Setup, and USB Setup. 5.
3-10 microLaser 210 User Guide PS Menu PS Menu The PS Menu provides access to the PostScript settings. Use the following procedure to enter the PS Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “PS Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the PS menu. 4. Press the NEXT button to move through the submenus: Print PS Errors, and Manual Feed TO. 5. Press the SELECT button to enter a submenu. 6.
microLaser 210 User Guide 3-11 PCL Menu PCL Menu The PCL Menu provides access to the PCL settings. Use the following procedure to enter the PCL menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “PCL Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the PCL menu. 4. Press the NEXT button to move through the submenus: Print PS Errors, Manual Feed TO. 5. Press the SELECT button to enter a submenu. 6.
3-12 microLaser 210 User Guide PCL Menu Macro Filter This submenu allows you to turn the macro filter on or off. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. Lines Per Page This submenu allows you to change the number of lines per page. 64 5 - 128 1. Press NEXT or PREVIOUS to increase or decrease the lines per page. 2. Press SELECT to save this setting.
microLaser 210 User Guide 3-13 System Menu System Menu The system menu provides access to system settings. Use the following procedure to enter the system menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “System Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
3-14 microLaser 210 User Guide System Menu Jam Recovery This submenu allows you to turn jam recovery on or off. On On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. Hex Print This submenu allows you to print hexadecimal characters. Off On Off 1. Press NEXT or PREVIOUS to toggle between ON and OFF. 2. Press SELECT to save this setting. Reset Toner Life Press SELECT to reset the toner page count. Publication No.
microLaser 210 User Guide 3-15 Quality Menu Quality Menu The Quality Menu provides access to the printer settings that are related to print quality. Use the following procedure to enter the Quality Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Quality Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4. Press the NEXT button to move through the submenus: Resolution, Enhancement, and Toner Saver. 5.
3-16 microLaser 210 User Guide Functions Menu Functions Menu The Functions Menu provides access to several printer functions that can supply you with information about the printer and its settings. Use the following procedure to enter the Functions Menu: 1. Press the MENU button on the control panel. 2. Press the NEXT button until the text “Functions Menu” is shown on the second line of the display. 3. Press the SELECT button to enter the system menu. 4.
microLaser 210 User Guide 3-17 Status Menu Status Menu In addition to the main menus listed above, the printer also provides a status menu that allows you to view the current settings for the input and output trays and the toner cartridge. Use the following procedure to enter the Status Menu: 1. Press the STATUS button on the control panel. 2. Press the NEXT button to move through the submenus: Front, Tray 1, Tray 2, Tray 3, Face Down, and Toner. 3. Press the SELECT button to enter a submenu. 4.
3-18 microLaser 210 User Guide Status Menu Publication No.
Chapter 4 Maintaining the Printer In this Chapter . . . ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 4-2 “Upgrading Printer Firmware” on page 4-2 “Replacing Printer Components” on page 4-3 “Cleaning the Printer” on page 4-17 “Moving the Printer” on page 4-21 “Storing the Printer for Long Periods of Time” on page 4-22 Genicom Publication No.
4-2 microLaser 210 User Guide Upgrading Printer Firmware About this Chapter This chapter provides information about maintaining your printer. Although the printer requires very little maintenance, with normal daily use you will need to perform some routine maintenance procedures, including replacing consumable items and cleaning the printer. This chapter also contains information about moving and storing the printer.
microLaser 210 User Guide 4-3 Replacing Printer Components Replacing Printer Components Replacing the Toner Cartridge The toner cartridge contains the dry ink as well as the xerographic drum and associated components that create the xerographic image on a sheet of paper. The toner cartridge will eventually run out of ink through normal use. When the toner is low, printed images will be uneven or very light.
4-4 microLaser 210 User Guide Replacing Printer Components 1. Place a drop-cloth or some paper on the table or floor near the printer. 2. Press the button on the top of the printer to open the front cover, and pull the cover all the way open. 3. Remove the old toner cartridge from the printer and carefully place it on the drop-cloth. 4. Remove the new toner cartridge from its packaging. 5.
microLaser 210 User Guide 4-5 Replacing Printer Components 6. Grasp the toner cartridge firmly and pull the sealing tape straight out from the cartridge. 7. Slide the pegs on the toner cartridge into the channels on the inside of the printer, and lower the toner cartridge into the printer. 8. Close the front cover. Disposing of the Print Cartridge 1. Place the used toner cartridge inside the new toner cartridge box and seal the box. Mar 00 Genicom Publication No.
4-6 microLaser 210 User Guide Replacing Printer Components 2. Dispose of or recycle the used toner cartridge. WARNING! Do not dispose of the old toner cartridge in an incinerator or in an open fire. Replacing the Fuser The fuser melts the toner image into the paper to form a finished print. The fuser wears with normal use and can leave dirt or marks on printed sheets when worn. The normal life of a fuser is approximately 200,000 A4/Letter size prints at 5% area coverage.
microLaser 210 User Guide 4-7 Replacing Printer Components 2. Squeeze the tabs on the top of the rear cover, and pull the cover toward you to open it. 3. Remove the screws that secure the fuser to the printer. 4. Grasp the metal brackets on the sides of the fuser and pull the fuser toward you to remove it from the printer. 5. Remove the new fuser from its packaging, and remove any shipping tape or spacers. Mar 00 Genicom Publication No.
4-8 microLaser 210 User Guide Replacing Printer Components 6. Insert the new fuser into the printer, making sure it is securely seated. 7. Secure the fuser to the printer by replacing and tightening the screws. 8. Close the rear cover. Publication No.
microLaser 210 User Guide 4-9 Replacing Printer Components 9. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 10. Turn the printer on by pressing [ I ] on the power switch on the front of the printer. Replacing Feed Roll, Nudger Roll, and Retard Roll Rubber feed rolls drive sheets of paper out of the feeder paper trays into the printer.
4-10 microLaser 210 User Guide Replacing Printer Components 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer, and disconnect the AC power cord from the wall outlet. 2. Remove the paper tray of the feeder that you intend to replace rolls on and set it on a flat level surface. 3. Pull the metal stopper plate down. Publication No.
microLaser 210 User Guide 4-11 Replacing Printer Components 4. Unclip the retaining tabs on the end of the feed roll and nudger roll, and remove the rolls from their shafts. 5. Push the new feed roll and nudger roll onto their shafts until the retaining tabs click into place. Make sure the tabs are toward the right side of the printer. Mar 00 Genicom Publication No.
4-12 microLaser 210 User Guide Replacing Printer Components 6. Release the metal stopper plate inside the printer so it returns to its normal position. 7. Press the locks on the left and right of the retard roll inside the paper tray, and lift the lever to open the retard roll cover. 8. Unclip the retaining tab on the retard roll and remove it from the shaft. Publication No.
microLaser 210 User Guide 4-13 Replacing Printer Components 9. Push the new retard roll onto the shaft until the retaining tab clicks into place. Make sure the retaining tab is toward the right side of the printer. 10. Close the retard roll cover. Mar 00 Genicom Publication No.
4-14 microLaser 210 User Guide Replacing Printer Components 11. Grasp the paper tray with both hands and insert it into the paper tray well on the printer. 12. Push the paper tray all the way into the printer, making sure the tray is properly seated. Replacing the BTR Roller Use the procedure below to replace the BTR roller: 1. Turn the printer off by pressing [ O ] on the power switch on the front of the printer, and disconnect the power cord from the AC wall outlet. Publication No.
microLaser 210 User Guide 4-15 Replacing Printer Components 2. Push the button on top of the printer to release the front cover, and pull the front cover toward you to open it. 3. Remove the toner cartridge from the printer. NOTE: To prevent stains, place the toner cartridge on some old newspaper or other disposable surface. 4. Raise the BTR roller by pressing the two levers on the left and right sides of the plate that sits behind the BTR roller. Mar 00 Genicom Publication No.
4-16 microLaser 210 User Guide Replacing Printer Components 5. Holding both ends of the BTR roller, pull it toward you and llift it out of the printer. 6. Position the new BTR roller so the gear is at the right end of the roller. Insert the left end of the shaft into the left clip inside the printer, then insert the right end into the right clip. 7. Press the BTR roller down until it locks firmly in place. Publication No.
microLaser 210 User Guide 4-17 Cleaning the Printer 8. Insert the pegs on the toner cartridge into the channels inside the printer, and push the toner cartridge into the printer. 9. Close the front cover, pressing on the center of the cover until it locks firmly in place. Cleaning the Printer Cleaning the Exterior The covers and tray faces of the printer may collect dust and dirt through normal use.
4-18 microLaser 210 User Guide Cleaning the Printer 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer, and disconnect the AC power cord from the wall outlet. 2. Using a soft cloth that is slightly damp with cold water, wipe the printer covers and tray faces. Use a very mild, non-abrasive soap to remove heavy dirt and toner stains. Do not use solvents or abrasive cleaners to clean printer covers. Use only cold water and a very mild soap. 3.
microLaser 210 User Guide 4-19 Cleaning the Printer 4. Verify that the power switch of the printer is in the [O] (off) position, then insert the plug of the power cord into the AC outlet. 5. Turn the printer on by pressing [ I ] on the power switch on the right side of the printer.
4-20 microLaser 210 User Guide Cleaning the Printer 1. After removing a paper jam or replacing the toner cartridge, remove any paper scraps from inside the printer and wipe off paper dust with a clean, dry cloth. Publication No.
microLaser 210 User Guide 4-21 Moving the Printer Moving the Printer Follow the guidelines below when lifting or moving the printer: ■ The printer is very heavy, and should always be lifted by two people. The weight of the printer without paper tray, toner cartridge, and paper is about 55 lbs (25 kg). Never attempt to lift the printer alone. ■ To lift the printer, have two individuals facing each other from the front and the rear of the printer grasp the recessed areas on each side of the printer.
4-22 microLaser 210 User Guide Storing the Printer for Long Periods of Time 6. Remove all installed paper-handling options. Refer to Chapters 6 through 10 for instructions for removing installed paper-handling options. 7. Remove the toner cartridge and place it in an opaque plastic bag, then seal the bag with tape and place it in a sturdy box. 8. Repack the printer, paper trays, AC power cord and toner cartridge into the original shipping box or boxes. 9.
Chapter 5 Troubleshooting In this Chapter . . . ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 5-2 “Installation Problems” on page 5-2 “Paper Jams” on page 5-4 “Print Image Quality Problems” on page 5-18 “Miscellaneous Problems” on page 5-22 “Warning Messages and Error Messages” on page 5-26 Genicom Publication No.
5-2 microLaser 210 User Guide Installation Problems About this Chapter This chapter describes the problems that you may encounter when using your printer, and provides procedures for resolving the problems. This chapter also lists the warning and error messages that appear on the control panel display.
microLaser 210 User Guide 5-3 Installation Problems Inoperative Printer If you have problems turning on the printer, check the possible causes listed in the table below. If the printer will not start after checking these items, turn the printer off, disconnect the power cord from the AC outlet, and contact your dealer or an authorized service provider. Description Possible Cause Action There is no power. The power switch is not set to [ I ] (on). Check the power switch.
5-4 microLaser 210 User Guide Paper Jams 1. Refer to the pictorial unpacking sheet and the Installation Guide included in the printer packaging and make sure you have removed all shipping spacers and protective tape from the inside of the printer, the paper trays, and the toner cartridge. 2. Open the covers on the printer and carefully inspect the fuser area. Remove any pieces of paper that may be stuck in the fuser. 3. Check the inside of the printer for any obviously broken or detached parts.
microLaser 210 User Guide 5-5 Paper Jams Figure 1-4: Paper Jam Locations and Error Codes. The most common causes of paper jams are: ■ ■ ■ ■ ■ The printer is not placed on a level surface. The print media does not conform to the specifications. The paper is not loaded correctly in the front paper tray or the cassette. The paper is wrinkled or curled. The paper guide is not set correctly.
5-6 microLaser 210 User Guide Paper Jams Clearing an E2 Paper Jam If an E2 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere between the feed area and the registration sensor. Use the following procedure to clear a paper jam in this location: 1. Remove any printed pages from the output tray. 2.
microLaser 210 User Guide 5-7 Paper Jams 4. Remove any jammed or wrinkled paper from the paper tray. 5. Remove any jammed paper from the inside of the paper tray well. 6. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with that feeder and remove any jammed paper. 7. Remove any jammed paper from the inside of the paper tray well. Mar 00 Genicom Publication No.
5-8 microLaser 210 User Guide Paper Jams 8. Insert each paper tray into the appropriate paper tray well, either on the optional feeder or on the printer. 9. If the front tray is open, close it. Then pull on the recessed area on the front cover to open it. 10. Return the front cover to its original position, pressing on the center of the cover to close it securely.
microLaser 210 User Guide 5-9 Paper Jams 2. Remove all paper from the front tray. 3. Press the button on the top of the front cover to release the cover, and open the front cover. 4. Remove the toner cartridge from the inside of the printer. NOTE: To prevent stains, place the toner cartridge on a surface covered with newspaper or other disposable material. 5. Lift up on the lever on the left side of the inside of the printer, and fold the cover toward you. Remove any jammed paper.
5-10 microLaser 210 User Guide Paper Jams 6. Insert the pegs on the sides of the toner cartridge into the channels on the inside of the printer, and push the cartridge into the printer. 7. Close the front cover, pressing on the center of the front cover until it closes securely. Clearing an E4 Jam If an E4 error code precedes the error message on the first line of the control panel display, paper has jammed somewhere near the paper exit slot.
microLaser 210 User Guide 5-11 Paper Jams 2. Squeeze the tabs on the top rear of the printer and pull the rear cover toward you to open it. 3. If there is paper jammed in the space behind the rear cover, remove it. 4. If you are using the duplexer, push the green tabs toward the center of the duplexer and pull the duplexer toward you to remove it. Mar 00 Genicom Publication No.
5-12 microLaser 210 User Guide Paper Jams 5. If there is paper jammed around the fuser unit, lift up the fuser unit release levers on the left and right sides of the fuser and remove the jammed paper. 6. Return the fuser release levers to their original position. 7. If you removed the duplexer, insert the duplexer into the printer. 8. Push the green tabs at the sides of the duplexer out toward the sides of the printer. Publication No.
microLaser 210 User Guide 5-13 Paper Jams 9. Close the rear cover. Clearing an E7 Paper Jam When an E7 error message is shown on the display screen, there is a paper jam in the duplexer. Use the following procedure to clear a duplex paper jam: 1. If you are using the paper tray in its extended position, remove the paper tray from the printer. 2. Squeeze the tabs on the rear of the printer and pull the rear cover toward you to open it. Mar 00 Genicom Publication No.
5-14 microLaser 210 User Guide Paper Jams 3. Remove any jammed paper from the duplex area. 4. Push the green tabs on the sides of the duplexer toward the center of the duplexer, and grasp the recessed areas on the sides of the duplexer and remove it from the printer. 5. Push the tabs labelled 1 below out toward the sides of the duplexer, and open the duplexer. Publication No.
microLaser 210 User Guide 5-15 Paper Jams 6. Remove any jammed paper from inside the duplexer unit. 7. Slide the tabs on the left and right sides of the duplexer into the channels inside the printer, and push the duplexer completely into the printer. 8. Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer. Mar 00 Genicom Publication No.
5-16 microLaser 210 User Guide Paper Jams 9. Close the rear cover. Clearing an E6 Paper Jam If an E6 error code precedes the error message on the first line of the control panel display, paper has jammed at the offset catch tray. Use the following procedure to clear a paper jam in this location: 1. Pull on the recessed area on the rear of the offset catch tray to open the rear cover. 2. Remove any jammed paper from the interior of the offset catch tray. Publication No.
microLaser 210 User Guide 5-17 Paper Jams 3. Close the rear cover of the offset catch tray. 4. Squeeze the latch on the upper part of the rear cover, and pull the cover toward you to open it. If there is paper jammed in the space behind the rear cover, remove it. NOTE: If the paper tray is in the extended position, remove the tray before opening the rear cover. 5. Close the rear cover. Mar 00 Genicom Publication No.
5-18 microLaser 210 User Guide Print Image Quality Problems Print Image Quality Problems When functioning correctly, the printer should produce printed paper that is relatively flat and undamaged, containing a fused image of correct intensity—without streaks, smears, spots, or missing areas. If the printed sheets that your printer produces do not meet these qualifications, there is a print image quality problem.
microLaser 210 User Guide 5-19 Print Image Quality Problems Vertical black streaks The toner cartridge is old or damaged. Replace the toner cartridge. Repetitive defects The paper path is dirty. Print out several blank sheets. The toner cartridge is old or damaged. Replace the toner cartridge. The print media is outside the recommended specifications. Use the recommended print media. The toner cartridge is old or damaged. Replace the toner cartridge. The print media is moist.
5-20 microLaser 210 User Guide Print Image Quality Problems Black page Blank page Partial blanks Creased paper Publication No. GEG-99054 The toner cartridge is old or damaged. Replace the toner cartridge. The high-voltage power supply may be defective. Contact your dealer or an authorized service provider. The sealing tape of the toner cartridge is not pulled out. Pull out the sealing tape. The printer feeds two or more sheets at a time. Avoid adding paper to a nearly full stack.
microLaser 210 User Guide 5-21 Print Image Quality Problems Plotted print The print media is outside the recommended specifications. Use the recommended print media. The print media is moist. Remove the moist media and load new, dry media. The toner cartridge is old or damaged. Replace the toner cartridge. The toner cartridge is not installed correctly. Remove the toner cartridge and reinstall it. The toner cartridge is old or damaged. Replace the toner cartridge.
5-22 microLaser 210 User Guide Miscellaneous Problems The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this print image quality problem. Proceed one step at a time until the problem is solved—you may not need to complete the entire procedure. If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints, call for service. ■ 1.
microLaser 210 User Guide 5-23 Miscellaneous Problems The printer motors do not run and the printer does not warm up. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this print image quality problem. Proceed one step at a time until the problem is solved—you may not need to complete the entire procedure.
5-24 microLaser 210 User Guide Miscellaneous Problems A loose or partially connected AC power cord may cause erratic operation. If the AC power cord is repeatedly loose or disconnected, you may consider moving the printer to a safer location. If the AC wall outlet is broken, allowing the power cord to easily fall out, replace the outlet. 2. Check to make sure the computer interface cable is firmly connected to the printer and that the other end of the cable is firmly connected to the computer.
microLaser 210 User Guide 5-25 Miscellaneous Problems Broken and dangling components or scraps of paper lodged inside the printer may be brushing against moving parts and causing the noise. 2. Inspect the fan outlets for broken grills or objects stuck in the fans. Remove any objects from the fan grill. If you see a broken grill or cover, call for service. An object or part of a broken fan grill may be bushing against the fan and causing the noise.
5-26 microLaser 210 User Guide Warning Messages and Error Messages 1. If the radio/television is plugged into the same AC wall outlet as the printer, plug either the printer or the radio/television into another AC outlet. Electrical noise may be transmitted through the AC line. You can reduce the noise to the radio/television by using a dedicated AC wall outlet for the printer. 2. Move the radio/television away from the printer.
microLaser 210 User Guide 5-27 Warning Messages and Error Messages Warning Messages The following table lists warning messages, possible causes, and the actions required to correct each cause. Mar 00 Warning Message Line 2 of display Possible Cause Action Paper Out Tray 1 There is no paper in Tray 1. Add paper to the tray. Paper Out Tray 2 There is no paper in Tray 2. Add paper to the tray. Paper Out Tray 3 There is no paper in tray 3. Add paper to the tray.
5-28 microLaser 210 User Guide Warning Messages and Error Messages Error Messages The table below lists error messages, the possible causes of each error, and the actions required to recover from each error. Error Message Line 1 Error Message Line 2 Possible Cause Action E2 E3 E4 E6 E7 Remove Paper There is a paper jam inside the printer. Remove the jammed paper from the indicated location. See the “Paper Jams” on page 5-4 for information about removing paper jams.
microLaser 210 User Guide 5-29 Warning Messages and Error Messages Error Message Line 1 Error Message Line 2 Possible Cause Action U2 ROS FAILURE Call Service The ROS has failed. U4 FUSER FAILURE Call Service The fuser has failed. ENV UNIT FAILURE Chk Feeder The envelope unit was removed or has failed. Turn the printer off, then turn it on. If the problem reoccurs, contact an authorized service provider. OFFSET TRAY FAIL Call Service The offset tray was removed or has failed.
5-30 microLaser 210 User Guide Warning Messages and Error Messages Publication No.
Chapter 6 Using the Duplexer In this Chapter . . . ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 6-2 “About the Duplexer” on page 6-2 “Installing the Duplexer” on page 6-2 “Testing the Duplexer” on page 6-4 “Solving Duplexer Problems” on page 6-6 “Removing the Duplexer” on page 6-13 Genicom Publication No.
6-2 microLaser 210 User Guide About the Duplexer About this Chapter This chapter provides all of the information necessary to install, use, and maintain the duplexer. About the Duplexer The duplexer is a customer-installed optional device that enables automatic printing on both sides of a sheet of paper. The duplexer is designed to be mounted inside the printer, just below the exit transport in the paper path.
microLaser 210 User Guide 6-3 Installing the Duplexer 1. Turn the printer off and remove the AC plug from the AC wall outlet. 2. If you are using the paper tray in its extended position, remove the paper tray from the printer. 3. Squeeze the tabs on the left rear of the printer and pull the rear cover toward you to open it. Mar 00 Genicom Publication No.
6-4 microLaser 210 User Guide Testing the Duplexer 4. Slide the tabs on the left and right sides of the duplexer into the channels inside the printer, and push the duplexer completely into the printer. 5. Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer. 6. Close the rear cover. Testing the Duplexer After installing the duplexer, use the following procedure to make sure it transports paper correctly: 1.
microLaser 210 User Guide 6-5 Testing the Duplexer 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few duplexed sheets. 3. If the duplexer does not transport paper or if the control panel shows an error message, refer to “Solving Duplexer Problems” on page 6-6. Mar 00 Genicom Publication No.
6-6 microLaser 210 User Guide Solving Duplexer Problems Solving Duplexer Problems When there is a problem with the duplexer, the printer control panel displays an error code and error message. Most duplexer error codes indicate routine status conditions such as a paper tray running out of paper or a paper jam in a specific area of the duplexer. Some error codes indicate much more serious problems that may require the help of a service technician.
microLaser 210 User Guide 6-7 Solving Duplexer Problems If the printer is not operational after you have removed the duplexer, refer to Chapter 5: Troubleshooting. After correcting the printer problem, return to “Installing the Duplexer” on page 6-2 and reinstall the duplexer. Clearing Duplex Paper Jams When an E7 error message is shown on the display screen, there is a paper jam in the duplexer. Use the following procedure to clear a duplex paper jam: 1.
6-8 microLaser 210 User Guide Solving Duplexer Problems 3. Remove any jammed paper from the duplex area. 4. Push the green tabs on the sides of the duplexer toward the center of the duplexer, and grasp the recessed areas on the sides of the duplexer and remove it from the printer. 5. Push the tabs labelled 1 below out toward the sides of the duplexer, and open the duplexer. Publication No.
microLaser 210 User Guide 6-9 Solving Duplexer Problems 6. Remove any jammed paper from inside the duplexer unit. 7. Slide the tabs on the left and right sides of the duplexer into the channels inside the printer, and push the duplexer completely into the printer. 8. Push the green tabs on the sides of the duplexer out toward the sides of the printer to secure the duplexer to the printer. Mar 00 Genicom Publication No.
6-10 microLaser 210 User Guide Solving Duplexer Problems 9. Close the rear cover. Correcting Miscellaneous Duplexer Problems Some duplexer problems may not cause an error message and may not interfere with the operation of the printer. If you are experiencing one of the problems listed below and there is no error message shown on the control panel display, refer to the procedures in the following sections to check the possible causes of the specific problem.
microLaser 210 User Guide 6-11 Solving Duplexer Problems If the connection between the duplexer and the printer is not intact, the duplexer will not receive power or logic commands, resulting in an inoperative duplexer 4. Examine the printer driver settings to make sure the duplexer is available as an installed option. 5. If the duplexer is correctly set as an installed option, reload the printer driver software. The printer driver software running on the host computer may be damaged.
6-12 microLaser 210 User Guide Solving Duplexer Problems Duplex Makes Unusual Noises The following characteristics define this duplexer problem: The duplexer makes unusual noises or makes more noise than usual either while idle or while printing. ■ The duplexer feeds paper without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this duplexer problem.
microLaser 210 User Guide 6-13 Removing the Duplexer Removing the Duplexer Use the following procedure to remove the duplexer: 1. Turn off the printer and disconnect the AC power cord from the AC wall outlet.. 2. If you are using the paper tray in its extended position, remove the paper tray from the printer. 3. Squeeze the tabs on the top left of the rear cover, and pull the cover to open it. Mar 00 Genicom Publication No.
6-14 microLaser 210 User Guide Removing the Duplexer 4. Pull the duplex unit toward you while sliding the left and right tabs inward, then grasp the recessed areas on the sides of the duplex unit and remove it from the printer. 5. Close the rear cover. ◆ Publication No.
Chapter 7 Using the 550 Sheet Feeder In this Chapter . . . ■ ■ ■ ■ ■ ■ ■ ■ Mar 00 “About the 550 Sheet Feeder” on page 7-2 “Installing the 550 Sheet Paper Feeders” on page 7-3 “Testing the 550 Sheet Feeder” on page 7-11 “Selecting Print Media” on page 7-11 “Loading Print Media” on page 7-12 “Solving 550 Sheet Feeder Problems” on page 7-16 “Maintaining the 550 Sheet Feeder” on page 7-21 “Moving the 550 Sheet Feeder” on page 7-29 Genicom Publication No.
7-2 microLaser 210 User Guide About the 550 Sheet Feeder About this Chapter This chapter provides all of the information necessary to install, use, and maintain the 550 sheet paper feeder option, including procedures for cleaning the feeder and removing paper jams. About the 550 Sheet Feeder The 550 sheet feeder is an optional single tray paper feeder that attaches under the printer.
microLaser 210 User Guide 7-3 Installing the 550 Sheet Paper Feeders Installing the 550 Sheet Paper Feeders Before installing the paper feeder(s), verify that you have received the following items in the paper feeder shipping box: 550 Sheet Paper Feeder ; ;; Universal Paper Tray 1 2 ; 3 3 4 5 4 1 2 1 3 2 6 7 10 11 8 9 12 13 GEG-99042 3 Thumbscrews Installation Sheet Installing One Paper Feeder Use the following procedure to install one paper feeder: WARNING: Before installing an
7-4 microLaser 210 User Guide Installing the 550 Sheet Paper Feeders 3. Turn the printer off by pressing [ O ] on the power switch on the left front of the unit. NOTE: Installing the paper feeder while the printer is on may damage the printer or paper feeder. 4. Disconnect the power cord from the AC outlet and from the printer. 5. Close the multi bypass feeder, and remove any printed sheets from the paper output tray. Publication No.
microLaser 210 User Guide 7-5 Installing the 550 Sheet Paper Feeders 6. Remove the main paper tray from the printer. 7. Align the holes on the bottom of the printer with the pegs on the paper feeder, and lower the printer onto the paper feeder. NOTE: Be sure to lower the printer gently. Components inside the printer may be damaged by lowering the printer quickly. 8. Insert the three thumbscrews supplied with the paper feeder into the holes on the base of the printer, and turn them until tight. 9.
7-6 microLaser 210 User Guide Installing the 550 Sheet Paper Feeders 10. Insert the feeder paper tray and the main paper tray all the way into the paper feeder, making sure each is properly seated inside the printer. 11. Insert the plug of the power cord into the AC outlet, and turn the printer on by pressing [ I ] on the power switch on the left front of the printer. NOTE: If an error message appears on the control panel display, see Chapter 5: Troubleshooting.
microLaser 210 User Guide 7-7 Installing the 550 Sheet Paper Feeders 2. Place one paper feeder on a sturdy, level surface. NOTE: Do not move the printer when the paper feeder is installed. 3. Align the three holes on the bottom of the upper feeder with the three stubs on the lower feeder, and place the upper paper feeder on top of the lower paper feeder. 4. Insert the three thumbscrews supplied with the paper feeder into the two holes on the base of the upper paper feeder and turn them until tight.
7-8 microLaser 210 User Guide Installing the 550 Sheet Paper Feeders 5. Turn the printer off by pressing [ O ] on the power switch on the left front of the printer. 6. Disconnect the power cord from the AC outlet and from the printer. NOTE: Installing the paper feeder while the printer is on may damage the printer or the paper feeder. 7. Close the multi bypass feeder, and remove any printed sheets from the output paper tray. Publication No.
microLaser 210 User Guide 7-9 Installing the 550 Sheet Paper Feeders 8. Remove the main paper tray from the printer. 9. Lift the printer and lower it onto the two stacked paper feeders, aligning the pegs on the upper paper feeder with the holes on the bottom of the printer. NOTE: Be sure to lower the printer gently. Components inside the printer may be damaged by lowering it quickly. 10. Insert the three thumbscrews supplied with the paper feeder into the holes on the base of the printer.
7-10 microLaser 210 User Guide Installing the 550 Sheet Paper Feeders 11. Load paper into the paper trays for both paper feeders. 12. Insert the paper trays all the way into the paper feeders, making sure each tray is properly seated. 13. Connect the AC power cord to the printer and the AC wall outlet. 14. Turn the printer on by pressing [ I ] on the power switch on the left front of the printer. Publication No.
microLaser 210 User Guide 7-11 Testing the 550 Sheet Feeder NOTE: If an error message appears on the control panel display, see the Chapter titled “Error Messages” in the User Manual. Testing the 550 Sheet Feeder After installing the 550 sheet paper feeder, use the following test procedure to verify that the feeder is operating correctly. 1. Turn the printer on by pressing the [ I ] on the power switch on the right side of the printer. 2.
7-12 microLaser 210 User Guide Loading Print Media ■ ■ ■ Store reams of paper in an area away from both direct sunlight and high humidity Open sealed reams only when you are ready to load the paper into the paper tray, and always close and seal partial reams of paper. Do not stack partial reams of paper Print Media Weight, Type, and Size The 550 sheet feeder has paper guides that allow you to accommodate paper with the following dimensions: • Paper Width: 98.4mm minimum to 215.
microLaser 210 User Guide 7-13 Loading Print Media Use the following procedure to load paper into the 550 sheet A4/letter/legal paper tray: 1. Place the paper tray on a level surface. 2. Squeeze the length guide, lift it up, and slide it to the rear of the tray. 3. If the paper you are using is longer than A4 (297 cm), press the square green button on the bottom of the paper tray to release the rear of the tray, and pull the tray out to extend it. Mar 00 Genicom Publication No.
7-14 microLaser 210 User Guide Loading Print Media 4. Squeeze the right width guide, lift it up, and slide the guides to the sides of the tray. 5. Verify that the plate has dropped down into the base of the paper tray. If the tray is locked in the up potision, pull the lever near the front of the tray to release the plate, or push the paper tray all the way into the printer and then remove it. Publication No.
microLaser 210 User Guide 7-15 Loading Print Media 6. Align the edges of the paper and place it in the center of the paper tray with the print side down. NOTE: To avoid paper jams and other paper transportation problems, make sure the length and width guides are adjusted to match the paper size and are locked firmly into place 7. Squeeze the right width guide, lift it up, and adjust the guides to match the paper width. 8.
7-16 microLaser 210 User Guide Solving 550 Sheet Feeder Problems 9. Grasp the paper tray with both hands and insert it into the paper tray well on the printer. 10. Push the paper tray completely into the printer, making sure the tray is properly seated.. 11. Use the paper level indicator on the front right of the printer to determine when the paper supply is low.
microLaser 210 User Guide 7-17 Solving 550 Sheet Feeder Problems ■ ■ ■ If the paper feeder is inoperative after installation, refer to “Installation Problems” on page 7-17 and complete the recommended procedure. If the printer control panel displays an error message or an error code, refer to “Interpreting Paper Feeder Error Messages” on page 7-17.
7-18 microLaser 210 User Guide Solving 550 Sheet Feeder Problems 1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer. 2. Remove and then reinstall the feeder. 3. If the feeder is still inoperative after reinstallation, remove it from the printer so you can run tests on the printer alone. 4. Print a few sheets of paper through the main paper tray or the front tray to make sure the printer is still operational.
microLaser 210 User Guide 7-19 Solving 550 Sheet Feeder Problems 4. Push the paper trays back into the printer and optional feeders. Correcting Miscellaneous Paper Feeder Problems Some paper feeder problems may not cause an error message and may not interfere with the operation of the printer.
7-20 microLaser 210 User Guide Solving 550 Sheet Feeder Problems 4. If the 550 sheet feeder is correctly set as an installed option, reload the printer driver software. The printer driver software running on the host computer may be damaged. Reinstalling the software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing the driver. 5. Call your service technician.
microLaser 210 User Guide 7-21 Maintaining the 550 Sheet Feeder 1. Remove the paper trays and inspect the inside of the feeder for jammed paper or obviously broken components. Broken components or scraps of paper lodged inside the feeder may be brushing against moving parts and causing the noise. 2. Call your service technician. This problem may be caused by a malfunctioning or broken component that requires service.
7-22 microLaser 210 User Guide Maintaining the 550 Sheet Feeder 2. Remove the paper tray of the feeder that you intend to clean and set it on a flat level surface. 3. Pull the metal stopper plate down. 4. Unclip the retaining tabs on the end of the feed roll and nudger roll, and remove the rolls from their shafts. Publication No.
microLaser 210 User Guide 7-23 Maintaining the 550 Sheet Feeder 5. Push the new feed roll and nudger roll onto their shafts until the retaining tabs click into place. Make sure the tabs are toward the right side of the printer. 6. Release the metal stopper plate inside the printer so it returns to its normal position. Mar 00 Genicom Publication No.
7-24 microLaser 210 User Guide Maintaining the 550 Sheet Feeder 7. Press the locks on the left and right of the retard roll inside the paper tray, and lift the lever to open the retard roll cover. 8. Unclip the retaining tab on the retard roll and remove it from the shaft. Publication No.
microLaser 210 User Guide 7-25 Maintaining the 550 Sheet Feeder 9. Push the new retard roll onto the shaft until the retaining tab clicks into place. Make sure the retaining tab is toward the right side of the printer. 10. Close the retard roll cover. Mar 00 Genicom Publication No.
7-26 microLaser 210 User Guide Removing the 550 Sheet Feeder 11. Grasp the paper tray with both hands and insert it into the paper tray well on the printer. 12. Push the paper tray all the way into the printer, making sure the tray is properly seated. Removing the 550 Sheet Feeder Use the following procedure to remove the 550 sheet feeder: 1. Turn the printer off by pressing the [O] on the power switch on the front left of the printer. Publication No.
microLaser 210 User Guide 7-27 Removing the 550 Sheet Feeder 2. Disconnect the power cord from the AC outlet. CAUTION: Removing or installing the paper feeder while the printer is on may damage the printer or paper feeder. 3. Close the front tray and remove any printed sheets from the paper output tray. 4. Remove the paper trays from the 550 sheet feeder and the printer. Mar 00 Genicom Publication No.
7-28 microLaser 210 User Guide Removing the 550 Sheet Feeder 5. Remove the three screws that secure the printer to the paper feeder. 6. Lift the printer to remove it from the feeder. Publication No.
microLaser 210 User Guide 7-29 Moving the 550 Sheet Feeder Moving the 550 Sheet Feeder When moving the printer a short distance, you may leave the 550 sheet paper feeder attached. However, when moving the printer a long distance, please remove the 550-sheet paper feeder to avoid damaging either the printer or the feeder. Moving the Printer and 550 Sheet Feeder a Short Distance Use the following procedure to move the printer and 550 sheet feeder a short distance: 1.
7-30 microLaser 210 User Guide Moving the 550 Sheet Feeder Publication No.
Chapter 8 ■ ■ ■ ■ ■ ■ ■ ■ Mar 00 Using the Envelope Feeder “About this Chapter” on page 8-2 “About the Envelope Feeder” on page 8-2 “Installing the Envelope Feeder” on page 8-2 “Testing the Envelope Feeder” on page 8-4 “Selecting Print Media” on page 8-4 “Loading the Envelope Feeder” on page 8-6 “Solving Envelope Feeder Problems” on page 8-7 “Maintaining the Envelope Feeder” on page 8-13 Genicom Publication No.
8-2 microLaser 210 User Guide About the Envelope Feeder About this Chapter This chapter provides all of the information necessary to install, use, and maintain the envelope feeder, including procedures for removing paper jams. About the Envelope Feeder The Envelope Feeder is an optional single-tray feeder that attaches to the front of the printer. The tray holds 50 to 100 envelopes or postcards, depending on the type of media.
microLaser 210 User Guide 8-3 Installing the Envelope Feeder NOTE: Installing the envelope feeder while the printer is on may damage the printer or the envelope feeder. 2. Remove the envelope feeder from its packaging and place it on a level surface. Remove any cardboard inserts and packing tape. 3. Pull on the recessed area on the front of the printer to open the front tray. Mar 00 Genicom Publication No.
8-4 microLaser 210 User Guide Testing the Envelope Feeder 4. Remove the gear cover on the left side of the inside of the printer and store it in a safe place. 5. Push the envelope feeder all the way into the printer until it stops, making sure it is seated firmly inside the printer. Testing the Envelope Feeder After installing the envelope feeder, use the following test procedure to verify that the feeder is operating correctly. 1.
microLaser 210 User Guide 8-5 Selecting Print Media Paper and Print Media To Avoid Do not use paper or print media that has any of the following characteristics: ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Does not meet the paper and media size and weight specifications for this printer Is not labeled for use with xerographic printers or xerographic copiers Cannot withstand temperatures of up to 310°F/155°C Is in a sealed package that is obviously damaged or wet Is excessively wrinkled, curled, torn, or warped Is folded
8-6 microLaser 210 User Guide Loading the Envelope Feeder Postcard Custom Size 100 3.87 x 5.85 inches (98.4 x 148.5mm) to 7 x 10 inches (178 x 254mm) Maximum stack height 0.95 inches (24mm) Loading the Envelope Feeder Use the following procedure to load envelopes into the envelope feeder: 1. If you are planning to use large size envelopes, pull out the extension at the end of the paper tray. 2.
microLaser 210 User Guide 8-7 Solving Envelope Feeder Problems 3. Lower the paper holder. 4. Adjust the paper guide to the size of the envelopes or postcards you are using. Solving Envelope Feeder Problems When there is a problem with the envelope feeder, the printer control panel displays an error code and error message. Most envelope feeder error codes indicate routine status conditions such as running out of paper or a paper jam.
8-8 microLaser 210 User Guide Solving Envelope Feeder Problems 1. If you are using the paper tray in its extended position, remove it from the printer. 2. Squeeze the tabs on the rear cover and pull the cover toward you to open it. 3. 4. Lift up the fuser release levers at the left and right side of the fuser unit. Publication No.
microLaser 210 User Guide 8-9 Solving Envelope Feeder Problems 5. Remove the caps (green) on the inside of the rear cover at the left and right. 6. Store the caps in the holes provided on the inside of the rear cover. 7. Close the rear cover. Mar 00 Genicom Publication No.
8-10 microLaser 210 User Guide Solving Envelope Feeder Problems Interpreting Envelope Feeder Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the envelope feeder, the possible cause of the error, and the action to take to correct the problem.
microLaser 210 User Guide 8-11 Solving Envelope Feeder Problems If you cannot print a sheet of paper from the main tray and the printer does not display an Mar 00 Genicom Publication No.
8-12 microLaser 210 User Guide Solving Envelope Feeder Problems The following procedure guides you through multiple actions that may solve this envelope feeder problem. Proceed one step at a time until the problem is solved—you may not need to complete the entire procedure. If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints, call for service. 1.
microLaser 210 User Guide 8-13 Maintaining the Envelope Feeder Maintaining the Envelope Feeder The envelope feeder requires very little maintenance; however, with normal use you will need to perform some routine maintenance tasks such as cleaning the envelope feeder. Cleaning the Exterior of the Envelope Feeder Through normal use the exterior of the envelope feeder may become dirty or stained with toner.
8-14 microLaser 210 User Guide Publication No.
Chapter 9 Using the Offset Catch Tray In this Chapter . . . ■ ■ ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 9-2 “About the Offset Catch Tray” on page 9-2 “Installing the Offset Catch Tray” on page 9-3 “Testing the Offset Catch Tray” on page 9-10 “Solving Offset Catch Tray Problems” on page 9-10 “Maintaining the Offset Catch Tray” on page 9-16 “Moving the Offset Catch Tray” on page 9-16 Genicom Publication No.
9-2 microLaser 210 User Guide About the Offset Catch Tray About this Chapter This chapter provides all of the information necessary to install, use, and maintain the Offset Catch Tray, including procedures for cleaning and removing paper jams. About the Offset Catch Tray The offset catch tray is an optional output tray that attaches to the top rear of the printer and can hold up to 500 printed sheets, and also sorts printed sheets using an offset.
microLaser 210 User Guide 9-3 Installing the Offset Catch Tray Major Components of the Offset Catch Tray The following illustration shows the major components of the offset catch tray:. Output Tray Paper Stop Paper Guide Fitting Figure 9-2: Offset Catch Tray Major Components. Installing the Offset Catch Tray Before installing the offset catch tray, remove it from its packaging and verify that you have received an offset catch tray and that it is in good condition.
9-4 microLaser 210 User Guide Installing the Offset Catch Tray NOTE: Installing the offset catch tray while the printer is on may damage the printer or the offset catch tray. 3. Squeeze the latch on the top left of the rear cover to release the cover, then open the rear cover by pulling down on the top of the cover. Publication No.
microLaser 210 User Guide 9-5 Installing the Offset Catch Tray 4. Push up on the top cover tabs to release the top cover, and lift it off of the printer. 5. Lower the offset catch tray onto the printer while inserting the stub at the front of the offset catch tray into the hole on the top of the printer. 6. Insert the tabs on the back of the offset catch tray into the holes on the back of the printer, and push down until you hear the tabs cllick in place. Mar 00 Genicom Publication No.
9-6 microLaser 210 User Guide Installing the Offset Catch Tray 7. Close the rear cover. 8. Lift up the paper guide and open the offset tray. 9. Pull the tray all the way out and lift the paper stop. Publication No.
microLaser 210 User Guide 9-7 Removing the Offset Catch Tray 10. Push the tray in until it matches the size of paper that will be printed. 11. Insert the plug of the power cord into the AC outlet and turn the printer on by pressing [ I ] on the power switch on the front left of the printer. 12. Check the display to make sure the printer is ready for printing. NOTE: If an error message is shown when you turn the printer on, refer to Chapter 5: Troubleshooting.
9-8 microLaser 210 User Guide Removing the Offset Catch Tray 2. Push the paper stop into the output tray. 3. Lift the paper guide and fold up the output tray. 4. Turn the printer off by pressing [ O ] on the power switch on the front left of the printer, and disconnect the power cord from the AC outlet. Publication No.
microLaser 210 User Guide 9-9 Removing the Offset Catch Tray 5. Squeeze the latch on the upper left of the rear cover of the printer, and pull the cover toward you to open it. 6. Press the tabs on the rear of the offset catch tray to release it and lift it off of the printer. 7. Replace the top cover of the printer. Mar 00 Genicom Publication No.
9-10 microLaser 210 User Guide Testing the Offset Catch Tray 8. Close the rear cover of the printer. Testing the Offset Catch Tray After installing the offset catch tray, use the following test procedure to verify that it is operating correctly. 1. Turn the printer on by pressing the [ I ] on the power switch on the front left of the printer. 2.
microLaser 210 User Guide 9-11 Solving Offset Catch Tray Problems Interpreting Offset Catch Tray Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the offset catch tray, the possible cause of the error, and the action to take to correct the problem.
9-12 microLaser 210 User Guide Solving Offset Catch Tray Problems Clearing an Offset Catch Tray Paper Jam If an E6 error code precedes the error message on the first line of the control panel display, paper has jammed at the offset catch tray. Use the following procedure to clear a paper jam in this location: 1. Pull on the recessed area on the rear of the offset catch tray to open the rear cover. 2. Remove any jammed paper from the interior of the offset catch tray. 3.
microLaser 210 User Guide 9-13 Solving Offset Catch Tray Problems NOTE: If the main paper tray is in the extended position, remove the tray before opening the rear cover. 5. Close the rear cover. Correcting Miscellaneous Offset Catch Tray Problems Some offset catch tray problems may not cause an error message and may not interfere with the operation of the printer.
9-14 microLaser 210 User Guide Solving Offset Catch Tray Problems The following procedure guides you through multiple actions that may solve this offset catch tray problem. Proceed one step at a time until the problem is solved—you may not need to complete the entire procedure. If one of the steps in this procedure corrects the problem but the identical problem returns in less than 50 prints, call for service. 1. Open and then firmly close all of the printer and offset catch tray doors and covers.
microLaser 210 User Guide 9-15 Solving Offset Catch Tray Problems Offset Catch Tray Makes Unusual Noises The following characteristics define this offset catch tray problem: The offset catch tray makes unusual noises or makes more noise than usual either while idle or while printing. ■ The offset catch tray transports paper without a problem. ■ The control panel does not display an error code. The following procedure guides you through multiple actions that may solve this offset catch tray problem.
9-16 microLaser 210 User Guide Maintaining the Offset Catch Tray Maintaining the Offset Catch Tray The offset catch tray requires very little maintenance; however, with normal use you will need to perform some routine maintenance tasks such as cleaning. Cleaning the Exterior of the Offset Catch Tray Through normal use the exterior of the offset catch tray may become dirty or stained with toner.
microLaser 210 User Guide 9-17 Moving the Offset Catch Tray 4. Fold the output paper tray into the offset catch tray. 5. Remove the offset catch tray off of the printer. Refer to “Removing the Offset Catch Tray” on page 9-7 for complete instructions. 6. Remove the offset catch tray cover from the top rear of the printer and replace it with the original printer cover. 7. Repack the offset catch tray components in the original packaging. 8.
9-18 microLaser 210 User Guide Moving the Offset Catch Tray Publication No.
Chapter 10 Using the Face Up Tray In this Chapter . . . ■ ■ ■ ■ ■ Mar 00 “About this Chapter” on page 10-2 “About the Face Up Tray” on page 10-2 “Installing the Face Up Tray” on page 10-3 “Testing the Face Up Tray” on page 10-9 “Solving Face Up Tray Problems” on page 10-9 Genicom Publication No.
10-2 microLaser 210 User Guide About the Face Up Tray About this Chapter This chapter provides all of the information necessary to install and remove the Face Up Tray. About the Face Up Tray The face up tray is an optional output tray that attaches to the top rear of the printer and can hold up to 100 printed sheets. The face up tray can be installed with only the printer, or it may be installed with other paper-handling options. Face Up Tray Figure 10-3: Face Up Tray installed with the printer.
microLaser 210 User Guide 10-3 Installing the Face Up Tray Installing the Face Up Tray Before installing the face up tray, remove it from its packaging and verify that you have received an face up tray and that it is in good condition. If any part of the face up tray is missing or damaged, contact your dealer. Use the following procedure to install the face up tray: 1. Remove any cardboard inserts or packing tape from the interior and exterior of the face up tray. 2.
10-4 microLaser 210 User Guide Installing the Face Up Tray 4. Remove the belt attached to the belt hole on the inside of the rear cover. 5. Squeeze the lock clip on the inside right of the rear cover, and slide it toward you. 6. Slide the rear cover to the right, and remove it from the printer. Store the rear cover in a safe place. Publication No.
microLaser 210 User Guide 10-5 Installing the Face Up Tray 7. Place the holes in the left and right sides of the face up tray over the stubs on the inside of the printer, and slide the face up tray to the left. 8. Slide the lock back to its original position. 9. Insert the belt into the belt hole on the inside of the face up tray. Mar 00 Genicom Publication No.
10-6 microLaser 210 User Guide Removing the Face Up Tray 10. Close the rear cover. Removing the Face Up Tray Use the following procedure to remove the face up tray: 1. Turn the printer off by pressing [ O ] on the power switch on the front left of the printer, and disconnect the power cord from the AC outlet. NOTE: Installing the face up tray while the printer is on may damage the printer or the face up tray. 2.
microLaser 210 User Guide 10-7 Removing the Face Up Tray 3. Remove the belt attached to the belt hole on the inside of the face up tray. 4. Squeeze the lock clip on the inside right of the face up tray, and slide it toward you. 5. Slide the rear cover to the right, and remove it from the printer. Store the rear cover in a safe place. Mar 00 Genicom Publication No.
10-8 microLaser 210 User Guide Removing the Face Up Tray 6. Place the holes in the left and right sides of the rear cover over the stubs on the inside of the printer, and slide the rear cover to the left. 7. Slide the lock back to its original position. 8. Insert the belt into the belt hole on the inside of the rear cover. Publication No.
microLaser 210 User Guide 10-9 Testing the Face Up Tray 9. Close the rear cover. Testing the Face Up Tray After installing the face up tray, use the following test procedure to verify that it is operating correctly. 1. Turn the printer on by pressing the [ I ] on the power switch on the front left of the printer. 2. Once the printer has warmed up and displays the “Ready” message on the control panel display, use any software application to print a few sheets to the face up tray. 3.
10-10 microLaser 210 User Guide Solving Face Up Tray Problems Interpreting Face Up Tray Error Messages The printer control panel displays error messages when there is a problem with the printer or any of the optional paper-handling components. The following table lists all of the error messages associated with the face up tray, the possible cause of the error, and the action to take to correct the problem.
Appendix A GENICOM Customer Support and Part Numbers In this Chapter . . . ■ ■ ■ ■ Mar 00 “About this Appendix” on page A-2 “Sources of Support” on page A-2 “GENICOM Worldwide Offices” on page A-3 “GENICOM Part Numbers” on page A-6 Genicom Publication No.
A-2 microLaser 210 User Guide Sources of Support About this Appendix This appendix explains the available sources of GENICOM Customer Support, and also lists contact information and locations of GENICOM worldwide offices. This appendix also lists the part numbers for GENICOM microLaser 210 printers, options, and consumables. To order parts, contact your local authorized GENICOM dealer.
microLaser 210 User Guide A-3 GENICOM Worldwide Offices GENICOM Service If you have a hardware problem you cannot resolve, contact GENICOM Service at (888) 367-3772.
A-4 microLaser 210 User Guide GENICOM Worldwide Offices GENICOM Belgium GENICOM Belgium c/o Airport Business Center Vuurberg 80 B-1831 Machelen, Belgium Telephone: 32 2 712 6270 Fax: 32 2 720 5811 GENICOM France GENICOM S.A. ZAC de Gatines 17, Ave du Garigliano 91601 Savigny-Sur-Orge, Cedex, France Telephone: 33 1 69 542317 Fax: 33 1 69 122050 GENICOM Germany GENICOM GmbH Industriestraße 4 65779 Kelkheim/Ts.
microLaser 210 User Guide A-5 GENICOM Worldwide Offices Mar 00 GENICOM Singapore GENICOM Singapore 15 Beach Road #04-09 Beach Centre Singapore 189677, Singapore Telephone: 65 338 3438 Fax: 65 338 7336 GENICOM U.K. GENICOM Limited Unit B13 Armstrong Mall Southwood Farnborough, Hampshire GU14 ONR United Kingdom Telephone: 44 1252 744400 Fax: 44 1252 523086 Genicom Publication No.
A-6 microLaser 210 User Guide GENICOM Part Numbers GENICOM Part Numbers The following tables list GENICOM part numbers for the microLaser 210 printer, options, and consumables.
microLaser 210 User Guide A-7 GENICOM Part Numbers DRAM, FLASH SIMM and Hard Disk Drive Options GENICOM Part Number Description 6A0621PO1 32MB DRAM Memory SIMM 6A0622PO1 FLASH SIMM Module 6A1253PO1 Hard Disk Drive Option User Publications GENICOM Part Number Description GEG-99067 GENICOM microLaser 210 Electronic Library Contents include but are not limited to the following documents: ■ GENICOM microLaser 210 User Guide ■ Ethernet Network Interface Installation Guide (North American Version,
A-8 microLaser 210 User Guide GENICOM Part Numbers Publication No.
Appendix B Safety Notes and Regulatory Compliance In this Chapter . . . ■ ■ ■ Mar 00 “About this Appendix” on page B-2 “Safety Notes” on page B-2 “Regulatory Compliance” on page B-2 Genicom Publication No.
B-2 microLaser 210 User Guide Safety Notes About this Appendix This appendix lists important safety precautions and identifies the applicable regulatory compliances of your printer. Safety Notes ■ ■ ■ ■ ■ Be sure to switch off and unplug the printer before accessing the interior of the printer for cleaning, maintenance, or fault clearance. Accessing the interior of a live machine exposes you to the risk of electric shock.
microLaser 210 User Guide B-3 Regulatory Compliance EMC Compliance Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
B-4 microLaser 210 User Guide Regulatory Compliance ◆ Publication No.
