User's Guide

Warranty
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Warranty Overview
Neakasa (‘We’, ‘Our’, ‘Us’) warrants that, subject to the exclusions and limitations set out below, this product (including batteries if
applicable) shall be in good working order during the period of one (1) year from the date of purchase (the ‘Warranty Period’). In the
event that the product fails to meet the warranty standard to our reasonable satisfaction, we will within a commercially reasonable time,
free of charge, either repair or replace the product as described below.
Note: As far as applicable laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent
exchange, resale, repair or replacement of the Product.
Making a Claim under the Limited Warranty
If you wish to make a warranty claim, please contact us via [e-mail]
Note: Please provide your order information in the mail.
Limitation of Neakasa’s Liability
To the extent permitted by applicable law, Neakasa´s liability shall be limited to the purchase value of the product.The above limitations
shall not apply in case of gross negligence or intentional misconduct of Neakasa or in case of death or personal injury resulting from
Neakasa´s proven negligence.
EN
What Is Not Covered?
Unless agreed in writing, the limited warranty will not apply if the defect(s) relate to:
• Normal wear and tear (including, without limitation, wear and tear of batteries if applicable).
• Defects caused by rough or inappropriate handling or use or damage caused by accident, misuse, neglect, fir
e, water, lightning or other acts of nature.
• If the product contains a battery and the fact that the battery has been short-circuited, if the seals of the battery enclos
ure or the cells are broken or show evidence of tampering or if the battery
has been used in equipment other than those for which it has been specified,