User's Manual

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If you still cannot resolve your problem, contact the help desk at your organization.
WARNING
Do not attempt to open and service the computer by yourself. Contact your dealer or an
authorized service center for assistance.
Applications
My application locks up, acts strangely, or produces a General Protection Fault (GPF) error
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If you’ve tried to resolve the problem and your application still doesn’t respond, you may need to
restart your computer as described below.
To reboot your computer, select Start, Shut Down, Restart. If that does not work, try pressing
ctrl+alt+del twice.
If the computer does not restart, the keyboard may be locked up. Hold the Power Button or use the
reset on the bottom of the unit.
NOTE This will result in a loss of all unsaved data.
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The data on the hard disk could be corrupted. Run SCANDISK.
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Windows is out of memory/resources. Exit Windows and restart Windows.
Communications programs such as HyperTerminal, or Procomm Plus don’t seem to work or they lock
Windows
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When you first try to use HyperTerminal or similar application, the system responds with a
message asking if you want to install the modem. Answer “Yes” to this question and follow the
instructions on the screen to install it.
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Verify with your company that your computer has an internal modem installed.
Batteries
The battery does not charge
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To prevent possible damage to the battery, the system will not allow a charge if the battery
temperature is extremely hot or cold (such as in a closed, unattended vehicle). If possible, charge
the battery in a location with a moderate temperature of around 20°C (68°F).
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If possible, turn off the computer while the battery is charging.
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If the battery is new or has been stored for a week or more, follow this procedure:
1. Make sure the computer is turned off.
2. Remove the batter
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