User's Manual Part 2

GoBook Pro Help Page 62 of 74

file://C:\WINDOWS\TEMP\~hh6357.htm 5/23/01

l First look through the categories in this section for a solution.

l If you don’t find a solution for your situation here, try one of the resources listed below.

l If you are having a problem with a computer application , use the online Help that comes with the

application to find a solution.

l If you still cannot resolve your problem, contact the help desk at your organization.

Applications

My application locks up, acts strangely, or produces a General Protection Fault (GPF) error

l If you’ve tried to resolve the problem and your application still doesn’t respond, you may need to

restart your computer as described below.

To reboot your computer, select Start, Shut Down, Restart, or press CTRL+ALT+DEL twice.

If the computer does not restart, the keyboard may be locked up. Reset the computer by holding

down the two mouse buttons for at least 10 seconds and then release the buttons.

l The data on the hard disk could be corrupted. Run SCANDISK.

l Windows is out of memory/resources. Exit Windows and restart Windows.

Communications programs such as HyperTerminal, or Procomm Plus don’t seem to work or they lock

Windows

l When you first try to use HyperTerminal or similar application, the system responds with a

message asking if you want to install the modem. Answer “Yes” to this question and follow the

instructions on the screen to install it.

l Verify with your company that your computer has an internal modem installed.

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GoBook Pro Help

B. Troubleshooting Topics