User's Manual

Client Care Center (CCC)
THE ITRONIX “ONE CALL” CLIENT CARE CENTER
1-800-638-9270
The convenient "One Call" Client Care Center number, 800-638-9270, allows a single entry point of
access to meet all your needs (or new web portal at www.itronix.com/CCC), including:
 Troubleshooting and/or RMA Origination
 Trial/Demo/Pilot Unit Orders and Status Updates
 Placing and Checking Status on Unit and/or Parts Orders
 RMA Status check on Service Unit and Warranty/Service Parts Orders
 New Accessory, Peripheral and Service Parts Orders
 Proof of Delivery Status Updates for Service and New Unit Orders
 International New Unit & Accessory, Peripheral and Service Parts Orders
 Centralized access for all Invoicing and Finance related issues
The Itronix "One Call" Client Care Center access number in the America's is 800-638-9270.
Automated selections on the recording have been changed, so please listen to the recording closely
and choose from the following options:
1
New to Itronix and would like to purchase products for the first time or interested in
becoming an Itronix Business Partner
2
Technical Assistance Center for Troubleshooting, Unit Exchange Information,
Warranty Unit and Service Parts Orders
3
Speak with your assigned point of contact
4
New Orders for Accessories, Peripherals and Service Parts Ordering (such as
batteries or chargers)
5
Finance, Invoicing or Credit Related Issues and Proof of Delivery
8
Non-urgent message with reply within 48 hours
You can also e-mail us at [e-mail]
NOTE For support and queries in Europe, Middle East and Africa, please Click Here or call +44 (0)24
7671 4800
Services Expertise: Itronix provides in-field support provided by a network of Field Service
Managers whose expertise focuses on specific vertical applications and industries. Strategically
located to provide nationwide support, they can provide both first level and escalated customer
support. In addition, the Field Managers perform regular site visits to receive feedback on customer
satisfaction, training or individualized support needs, product performance and future value-add post-
installation support needed for anticipated changes in the customer environment and user community
or profile, as well as to garner input on future product designs. For more information on our
comprehensive services offering, please Click Here.