User's Manual

The modem doesn’t dial a number

Check these things:

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If you are using an external modem, make sure the cables are attached correctly.

{

Make sure your communications parameters are correct in your application. Refer to the

online Help for your application.

The modem dials and receives an answer but does not establish a connection

{

You may have incorrect parameters selected for your application to talk with the remote

modem. Refer to the online Help for your application.

{

You may need to adjust your modem’s baud rate or protocol selection.

Communications programs such as HyperTerminal don’t seem to work or they lock Windows

{

If you are using the internal modem, be sure to specify the proper communications port .

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When you first try to use HyperTerminal or similar application, the system responds with a

message asking if you want to install the modem. Answer “Yes” to this question and follow

the instructions on the screen to install it.

The modem dials and the answering modem generates tone, but our modem does not begin the

training sequence to establish a connection

Although the problem may appear to originate from the computer, the source of the problem is the

answering modem.

{

Try setting up the answering modem to generate the correct V.22 tone, which can usually be

done by sending an AT command to the modem.

72_0103_003

10 December 2002

Miscellaneous

The computer shuts off unexpectedly

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The com

uter has entered sus

end mode . Press an

to turn it back on.

GoBook II™ Help

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