User's Manual Part 1

the modem. Answer “Yes” to this question and follow the instructions on the screen to install it.
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Make sure the communication settings are correct in your application. Refer to the online Help for your application.
The modem doesn’t dial a number
Check these things:
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If you are using an external modem, make sure the cables are attached correctly.
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Make sure your communications parameters are correct in your application. Refer to the online Help for your application.
The modem dials and receives an answer but does not establish a connection
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You may have incorrect parameters selected for your application to talk with the remote modem. Refer to the online Help for
your application.
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You may need to adjust your modem’s baud rate or protocol selection.
Communications programs such as HyperTerminal don’t seem to work or they lock Windows
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If you are using the internal modem, be sure to specify the proper communications port .
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When you first try to use HyperTerminal or similar application, the system responds with a message asking if you want to install
the modem. Answer “Yes” to this question and follow the instructions on the screen to install it.
The modem dials and the answering modem generates tone, but our modem does not begin the training sequence to establish a
connection
Although the problem may appear to originate from the computer, the source of the problem is the answering modem.
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Try setting up the answering modem to generate the correct V.22 tone, which can usually be done by sending an AT command to
the modem.
72_0103_003
10 December 2002
© 2002 Itronix Corporation. All rights reserved.
Miscellaneous
The computer shuts off unexpectedly
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The computer has entered suspend mode . Press any key to turn it back on.
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The battery capacity may be low. Connect external power to charge the battery, or replace the battery with a fully charged one.
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The battery contacts may be dirty. Turn off the computer, remove the battery, and clean the contacts.
The speaker volume is too high or too low
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Increase the volume by pressing FN+F9; decrease the volume by pressing FN+F8.
The computer won’t turn on
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The battery may not be installed properly, or it may not be fully charged. Make sure a fully charged battery is properly installed.
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Connect external power to charge the battery if it is not charged.
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If you are using the AC adapter , check the electrical outlet you are using to make sure it is working properly.
¡
If the GoBook II computer does not turn on, restart the computer by holding down the Power Button for at least 10 seconds and
then release it.
The computer won’t turn off
¡
Press and hold the Power Button for at least eight seconds.
The computer enters suspend mode too quickly
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When there is no activity for a period of time, the computer turns off or enters suspend mode. To extend this time, use the Power
Management program and increase the non-activity time to enter suspend.
The computer doesn
’
t automatically suspend
GoBook II™ Help
Page
39
of
41
GoBook II Help
6/22/2004
file://C:\Documents%20and%20Settings\harwoodm.ITRXNT1\Local%20Settings\Temp\~hh4848.htm