User's Manual

Table Of Contents
115
Appendix B. Troubleshooting
77-0100-001 12 September 2000
Landline Modems
If you are using an external modem, make sure the cables are attached correctly.
If you are using an internal modem, make sure the modem is installed. Check with your organization to
determine if your computer has an optional internal modem installed.
Make sure your communications parameters are correct in your application. Refer to the online Help for your
application.
Make sure you have the correct COM port selected in your application. Refer to the online Help for your
application. The following table describes the correct settings for each modem type.
Modem type COM port
External COM1 or COM2
Internal landline COM3
Internal CDPD COM4
Make sure that the Interrupt Request lines (IRQs) for COM3 or COM4 specified for Windows match the IRQ
lines specified in the SCU.
You may also need to try a different IRQ setting. See Section 6 Customizing Your Bios Settings.
The modem dials and receives an answer but does not establish a connection
You may have incorrect parameters selected for your application to talk with the remote modem. Refer to the
online Help for your application.
You may need to adjust your modems baud rate or protocol selection.
Make sure that the Interrupt Request lines (IRQs) for COM3 or COM4 specified for Windows match the IRQ
lines specified in the SCU.
You may also need to try a different IRQ setting. See Section 6 Customizing Your Bios Settings