User Manual

Table Of Contents
109
Appendix B. Troubleshooting
77-0100-003 19 January 2001
Keyboard
Something unexpected happens when I press a key
You may have pressed a key combination that performs a Windows function. Make sure you are pressing the
correct keys for the application you are running.
Incorrect characters appear on the screen when I press certain keys
You may be in NUM LOCK mode. Press NUM LOCK to toggle NUM LOCK mode off.
Landline Modems
The modem doesnt work
When you first try to use HyperTerminal or similar application, the system responds with a message asking if
you want to install the modem. Answer Yes to this question and follow the instructions on the screen to
install it.
Make sure the communication settings are correct in your application. Refer to the online Help for your
application.
The modem doesn’t dial a number
Check these things:
If you are using an external modem, make sure the cables are attached correctly.
Make sure your communications parameters are correct in your application. Refer to the online Help for your
application.