User's Manual

Revision 7/7/05 63
Typically this is caused by an existing conflicting application that is using a feature from Microsoft called Layered
Service Provider (LSP) sometimes also referred to as transparency. Venturi uses LSP by default but can be
reconfigured to eliminate the use of LSP to resolve the conflict. Consult the Venturi documentation on how to do
this.
8.2 WI-FI
When installing VZAccess Manager, it was not able to find the Wi-Fi device.
x Verify that the client that came with the Wi-Fi device can talk to it. If it can't, contact the Wi-Fi device
manufacturer for assistance getting it to work with the client it comes with. Then try VZAccess Manager again.
x Check with the Wi-Fi device manufacturer to see if newer drivers are available. If they are, download and
install them.
x If using a Wi-Fi PC Card, try removing it and reinserting it.
x On Windows 2000 and XP, this can happen if you do not have administrative rights. Check with your IT
department, if you have one, to see if they limited your user rights. If they have, you will need their assistance
to run the setup wizard with administrative rights. You can access the setup wizard from VZAccess Manager's
main screen by selecting "Tools", "Run Wizard".
When installing VZAccess Manager, a dialog appeared stating that a feature in the Cisco® Aironet® Client
needed to be enabled.
x A simple configuration change is required to the Cisco® Aironet® Client to allow VZAccess Manager to work
properly. Select, "Start", "Programs", "Cisco Systems", "Aironet Client Utility (ACU)", "Select Profile", then
select "Use Another Application to Configure My Wireless Settings", and "Apply".
When installing VZAccess Manager, a dialog appeared stating "You will need to upgrade your Wi-Fi card
drivers before running this program. . ."
Check with the Wi-Fi device manufacturer to see if newer drivers are available. If they are download and
install them.
I get connected, but I can't get to any web sites.
x If you are using VPN (Virtual Private Networking) you may require proxy settings to access the Internet when
Wi-Fi connections. To see if this is the case disconnect from your VPN and see if you can access the Internet
directly. Also if you are not using VPN and you have proxy settings set, they will prevent you from accessing
web pages. For additional information see Turning Proxy Settings On and Off.
x If you are using a PC provided by your employer, it's possible they might be using Microsoft's Winsock Proxy
or a similar program that enforces Proxy settings without having to enter any proxy settings in your web
browser. If this is the case you would only be able to access the Internet when using VPN. To access the
internet directly you would have to disable the Winsock Proxy. Usually these applications have an icon in
Control Panel that allows turning them on and off. Check with your Network Administrator if you think this
might be the case.
x An application may be causing a conflict with the Venturi compression software. To verify this, and possibly
correct the problem, Venturi can be disabled from the appropriate preferences tab.
I'm unable to connect using Wi-Fi.