User's Manual

Revision 7/7/05 61
x Exit any applications that may use serial ports or USB ports, that might be causing a conflict and try again.
x Remove any PC Card (PCMCIA) modems in your computer while using your wireless phone and cable or 1xEV-
DO/1XRTT/CDMA PC Card, and try again.
My connection fails immediately, or I get a "Call Failed" message on the display of the wireless phone.
x If using a wireless phone and cable, check the battery strength indicator on the display of your wireless
phone. Low power may cause loss of signal.
x Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital
coverage. If you are not within the digital coverage area, wait until you are back in Verizon Wireless digital
coverage to place your call. Try to connect again.
x Try powering the wireless phone OFF, then ON again. If using a PC Card you can remove it and reinsert it.
Then try to establish your session again.
My connection fails, and I am getting a "Signal Faded" message on the display of my wireless phone.
x Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital
coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital
coverage area to place your call.
x Try to establish your session again.
My communication software shows that I am connected, but my wireless phone does not.
x Depending on your device and your NationalAccess or BroadbandAccess plan, your data session may
disconnect during a dormant state. See your Calling Plan brochure for details. Select disconnect,
then connect again
x Your call may have been disconnected due to a network anomaly. Disconnect and try to establish your session
again.
x If you are unable to establish a session using the NationalAccess - BroadbandAccess or the NationalAccess
connection, try the Quick 2 Net (14.4 kbps) connection. (Note: Quick 2 Net and Dial Up connections may
be charged differently than NationalAccess or BroadbandAccess sessions. Please check your
Calling Plan brochure for details.)
I get disconnected while using Mobile Office, or while dialed in to my corporate network.
x Raise the antenna on your wireless phone, and verify that there is a "D" on the display to indicate digital
coverage. If you are not within the digital coverage area, wait until you are back in the Verizon Wireless digital
coverage area to place your call.
x Check the battery strength indicator on the display of your wireless phone. Low power may cause loss of
signal.
x Try to establish your session again.
x Make sure the data cable between your wireless phone and your computer is securely connected to both
devices.
x Your corporate network or Internet service provider may have disconnected you. If the problem persists,
contact your Internet service provider or corporate network administrator for support.
x Check your application software setup to see if it has an inactivity timeout. Increase the timeout to match your
needs.
When I launch VZAccess Manager:
1. my wireless phone powers off.
2. the levels reported for Battery or Signal level are incorrect.