User's Manual

Client Care Center (CCC)
General Dynamics Itronix Client Care Center – The CCC is an internal central point for telephone warranty support
for all GD-Itronix products. Our Technical Service Representatives know your product and provide input and
support for problem resolution.
One call to the convenient Client Care Center number (800-638-9270, Opt 2) allows a single entry point of access to
meet all your needs. You may also use the new web portal at www.gd-itronix.com/CCC. The CCC receives calls
from 5am-5pm Pacific Time, Monday through Friday except weekends or holidays.
Technical Service Representatives provide the following support services:
• Product troubleshooting
• RMA origination for service return
• RMA status check on product service
• Check status Warranty/Service Kit orders
• Coordinate requests for product upgrades
• Radio registration
• icareServeNet registration and training
icareServeNet, the General Dynamics Itronix web portal, provides 24x7 access to create RMA’s, check the status of
Service Requests, search the knowledgebase. This service is provided as part of GD-Itronix’ standard product
warranty, but does require registration for user-id and password.
GD-Itronix offers service uplift programs for clients who wish to expand their support coverage beyond the basic
warranty. Coverage and details of these programs are available on line at www.gd-itronix.com
Product Support - Downloads
It's easy to get the software updates you need to keep your configuration current and get the most from your product.
Simply go to the General Dynamics Itronix Website, then from the menu on the left, click on
Products
, and choose
Tablet PCs. Downloads are listed by model (Duo-Touch II) and product number (IX350).
Documentation Feedback
We strive to create accurate, convenient and highly useful product documentation for all our products. With this in
mind, we'd like to hear from you and encourage your feedback. If you have comments or suggestions about our
online Help or other product documentation, click here
.
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information when submittin
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feedback:
Duo-Touch® II Help
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