User's Manual

Wireless Broadband Modem User Guide
35
Wireless Broadband Modem Extended Errors
Error Message Cause Recovery Action
Normal disconnect
None. This is normal and does not
indicate any error.
Network busy –
please try again later
The network is temporarily
busy.
Session establishment should be
attempted at a later time.
Network not available
– please try again
later
There is a temporary
problem with the wireless
network that is affecting all
users.
You will not be able to connect to
the Internet until your service
provider has repaired the system.
Session establishment should be
attempted at a later time.
User rejected by the
network
The network is not able to
verify who you are. This
could be due to different
problems based upon
whether or not you have a
SIM present:
1) Without SIM present
2) With SIM present
The recovery actions for the
specific causes are as follows:
1) The network does not recognize
the access identifiers that you
gave yourself when you
registered. Contact your service
provider’s technical support for
assistance.
2) Contact your service provider’s
technical support for assistance.
Service provider not
supported
This is normally seen when
attempting to establish an
internet session and gain
access to your ISP with an
invalid ISP phone number.
The ISP parameters are held in a
phonebook. To verify that these
values are correct, start up your
internet browser (for Internet
Explorer) and click on
“Tools/Internet
Options/Connections”. You should
see an entry called “ipwireless”.
To view the phonebook entry
highlight the ‘ipwireless’ entry.
Then click on the Settings button
to view the ISP username and
password.
Also click on the “Properties”
button and examine the phone
number. This must be set to *99#.