User's Manual

Wireless Broadband Modem User Guide
20
Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with software installation, user
registration, finding a radio signal, or connecting to the Internet. You may achieve a faster
resolution to your trouble if you first consult and follow the tips before calling your Service Provider
for Technical Support.
Warning: Do not attempt to repair the PCMCIA card Wireless Broadband Modem yourself. Any
damage you may cause to the Wireless Broadband Modem may create an unsafe condition.
If your trouble is not listed in this section, call your Service Provider for Technical Support. The
technical support representative will ask for your name, your location, your phone number, the
serial number located on the back of the Wireless Broadband Modem, and any error messages
that may have displayed. You may need to provide your username and password if the problem is
related to your service or your account rather than the Wireless Broadband Modem and its
associated software.
Remember, your PC operating system must be compatible with the supported operating
systems: Windows 98 (Second Edition), Windows ME, Windows 2000 and Windows XP.
T
HE COMPUTER CLIENT SOFTWARE NO LONGER OPERATES
CORRECTLY
Check that the third party software, listed in Appendix I, is installed and if not then install. Contact
your Service Provider for Technical Support as needed.
T
HE WIRELESS BROADBAND MODEM DISCONNECTS
UNEXPECTEDLY
Check for that the PCMCIA card is pushed all the way home. If the remote antenna is in use check
that it is plugged in securely to the PCMCIA card and the antenna it self is vertical has not been
shielded by some object placed adjacent to it. If all connections are secure, you may have had a
bad connection. Try connecting to the Internet again. If your subsequent connection attempts fail,
call your Service Provider for Technical Support.
THE WIRELESS BROADBAND MODEM SPEED IS NOT FAST ENOUGH
There are several conditions that can result in slower access speed that are not related to your
Wireless Broadband Modem’s performance:
The access speed is related to the radio signal strength. If the signal strength indicated on the
computer monitor shows less than four bars illuminated, you may have reduced access speed due
to a condition such as a marginal coverage area. If you are using the internal antenna, try
plugging in the external antenna supplied and locating it for best signal level.
You may have subscribed to a Service Level that limits the data rate. You can increase your
Service Level on the registration web page or call your Service Providers Customer Service.