Wireless Broadband Modem PCMCIA User Guide Version 0.
Information in this document and the products described are subject to change without notice. Reproduction, alteration, or distribution in any manner whatsoever without the written permission of IPWireless Inc., is strictly forbidden. Trademarks used in this text: the IPWireless logo, icon, and Wireless Broadband Modem are trademarks of IPWireless, Inc.; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Table of Contents Introduction 5 Technical Support 5 Chapter 1 – Safety and Care Instructions 6 Safety Guidelines for Power Connection 6 Safety Guidelines for the Wireless Broadband Modem 6 Exposure to Radio Frequency Signals 7 Care and Cleaning Guidelines 7 Chapter 2 - Getting Started 9 Key Areas on Your Wireless Broadband Modem 9 Required Equipment 11 Package Contents 13 User Guide Installation CD Other Informational Material 13 13 13 Chapter 3 – Installation and Registration 14
Appendix A – Troubleshooting Tips 25 Troubleshooting Tips 25 Appendix C – Frequently Asked Questions 30 Appendix D – Modem Display Warnings 33 Power-On Self Test Failure 35 Software Upgrade Warning 35 Appendix E – [Technical Specifications] 36 Appendix H – Error Messages 38 Microsoft Remote Access Service (RAS) Error Codes 41 Wireless Broadband Modem Extended Errors 45 Regulatory Information 51 North America and Canada 51 Europe 52 Statements of Conformity 52 Wireless Broadband M
Introduction Congratulations on your selection of the Wireless Broadband Modem. Your Wireless Broadband Modem is designed to give you exceptional performance combined with easy installation and operation. Please read all safety and care instructions in Chapter 1 before installing your Wireless Broadband Modem for the first time.
Chapter 1 – Safety and Care Instructions Before using your Wireless Broadband Modem for the first time, please read and follow all warnings, safety, care, cleaning and operating instructions on the Wireless Broadband Modem label and in this guide. These guidelines will help protect your Wireless Broadband Modem from potential damage and ensure your personal safety. Safety Guidelines for Power Connection Danger - Do not place or use the Wireless Broadband Modem near any body of water.
an aircraft. Follow any other rules, regulations, or posted notices that apply to the use of electronic or radio equipment. Before using the Wireless Broadband Modem near a pacemaker or similar device, consult a physician or the device manufacturer for more information. In any event, do not use the Wireless Broadband Modem within 8" (20 cm) of a pacemaker or similar device. Do not use the Wireless Broadband Modem when you need to pay attention to other activities.
Do not use aerosol sprays, solvents, or abrasives when cleaning your Wireless Broadband Modem. These items may scratch the surface or damage the interior components of the Wireless Broadband Modem. Avoid dropping, shaking or striking the Wireless Broadband Modem. This may damage its components.
Chapter 2 - Getting Started Key Areas on Your Wireless Broadband Modem Figure 1 below identifies key areas on the Wireless Broadband Modem. Please review this information before you begin the installation. Figure 1- Key Areas on Your Wireless Broadband Modem Power On/Off (1 Red LED) The single red LED at the top-right of the Wireless Broadband Modem display indicate that the modem is ON.
The single Green LED shows the connection status. The green LED will be illuminated when you are connected to the Internet. & Transmit and Receive Indicator (1 LEDs) The LED show data transmit (Tx) and receive (Rx) activity. The LEDs will flicker when data is transferring. Power Button Press the power button for one second to turn the modem on. The red LED of the will illuminate when the unit is ON. Antenna The antenna to its vertical position to connect the PC Interface Cable.
Required Equipment To install and use your Wireless Broadband Modem, you will need the following computer configuration: Computer: IBC Compatible PC Pentium-class II processor or greater (300 MHz or higher recommended) Operating Systems Supported Microsoft Windows 98 (SE2), Microsoft Windows ME, Microsoft Windows 2000 (Administrative privileges required) Microsoft Windows XP Home (Administrative privileges required) Microsoft Windows XP Professional (Administrative privileges required) Memory Mini
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Package Contents The following items are included in the Wireless Broadband Modem package: User Guide A Wireless Broadband Modem Quick Start Guide in paper form. Installation CD The installation CD includes the computer Client Software, operating system patches, TCP configuration files, and an HTMLHelp version of this guide.
Chapter 3 – Installation and Registration This chapter explains how to install the hardware, software, register your user information, and operate your Wireless Broadband Modem. The instructions are split into the following sections: How To Install the computer Client Software How To Find the Best Radio Signal How To Perform On-line Registration How To Install the computer Client Software The computer Client Software uses an online wizard that will guide you through the installation process.
2. License Agreement Screen - The use of the Wireless Broadband Modem is subject to acceptance of the License Agreement. Scroll through the display window to read the entire agreement. The installation of the computer Client Software will proceed only if you accept the License Agreement. If you want a printed version of the License Agreement, use the Print function on your browser before you click the ‘Accept’ button. Click ‘Accept’ to continue. 3.
How To Find the Best Radio Signal 1. Insert the Wireless Broadband Modem into the PCMCIA drive bay of your computer, the card should automatically power on. 2. Your Wireless Broadband Modem will then perform a short self-test that will last for approximately five seconds. 3. The Wireless Broadband Modem will then attempt to search for the best radio signal and will display an indication that it has been able to find a signal by means of varying the PCMCIA lights on the modem display.
How To Connect the Modem to the Computer To Do Wireless Broadband Modem User Guide 17
How To Perform Registration You are now ready to register your user information. Please note: You can complete the registration process at a later time; however User Registration is not optional. You must register in order to create a username and password, register your account and payment information, and receive software and modem upgrades. The registration process takes place on-line using an internet browser that must already be installed on your computer.
4. When you have created a new account, close the Internet Browser session (Click the Windows close icon (x) in the upper right corner of the screen to close the browser software). 5. Upon closing the Internet Browser session, the Wireless Broadband Modem Dialler application will then automatically disconnect the wireless internet connection. The Wireless Broadband Modem Dialler application will then attempt to read the cookies returned from the Service Providers registration server to the PC.
Windows Internet Configuration Setting Again, due to the high data speeds that the Wireless Broadband Modem can work at, in order to achieve these rates will require that some TCP/IP settings are modified to take full advantage of this high rate. These settings will only be used by the operating system the next time the computer is rebooted.
Chapter 4 – Connect to the Internet The computer Client Software is used in conjunction with your Wireless Broadband Modem to connect to the Internet. This section describes how the computer Client Software is used to initiate the connection, and also how it may be used to download software upgrades for your Wireless Broadband Modem and computer Client Software from the Service Providers web site.
The other main feature of the main screen is the status bar, located below the modem picture. The status bar provides useful information concerning the status of the Internet connection, and other error or warning messages. Network Tab - The Network tab shown in Figure 12 displays three main groups; Access Network Parameters - The current version of the computer Client Software only supports your service provider as the network operator. This is shown in the drop down list.
ISP Tab – This tab shows the username and password information that is sent to your Internet Service Provider (ISP) during the connection procedure. These details are established during the registration procedure, and the user should have no need to modify them manually. Note that this information is actually maintained by the Windows phonebook, and is extracted automatically by the computer Client Software. Devices Tab – This tab shows information for the currently connected Wireless modem.
2. The user is automatically taken to the ISP tab so that the progress of the connection to the Internet may be observed. When the connection to the ISP has been established, the status bar should indicate that the session is active and the button is now highlighted but the text changes from “Connect” to “Disconnect”. For convenience, the computer Client Software is automatically minimized once the connection is established, but can be restored by clicking on the Service Providers icon on the taskbar. 3.
Appendix A – Troubleshooting Tips Troubleshooting Tips Please review these troubleshooting tips if you experience trouble with software installation, user registration, finding a radio signal, or connecting to the Internet. You may achieve a faster resolution to your trouble if you first consult and follow the tips before calling your Service Provider for Technical Support. Warning: Do not attempt to repair the Wireless Broadband Modem yourself.
T HE W IRELESS B ROADBAND M ODEM SPEED IS NOT FAST ENOUGH There are several conditions that can result in slower access speed that are not related to your Wireless Broadband Modem’s performance: The access speed is related to the radio signal strength. If the signal strength indicated on the modem display shows less than all four LEDs illuminated, you may have reduced access speed due to a condition such as a marginal coverage area. You may have subscribed to a Service Level that limits the data rate.
C ONNECTED M ODEM BEFORE INSTALLING THE C OMPUTER C LIENT S OFTWARE If you connect your Wireless Broadband modem to your PC before installing the Driver Software contained on the PC Software installation CD your modem drivers are likely to be missing preventing you from making a connect via your 3G modem. It is necessary for the modem to be uninstalled from the system and the documented procedure be followed carefully to insure your 3G modem is correctly installed.
R EGISTRATION FAILS BECAUSE THE PC DOES NOT ACCEPT “C OOKIES ” When you register with the ISP, you provide a username and password that the wireless network uses to identify you when you connect. For your convenience, these attributes are stored within the PC so that you do not need to enter them manually. The registration server sends a small file, called a cookie, to your PC. The cookie contains the username and password information.
E RROR M ESSAGE “I NVALID P ASSWORD ” 1. This error message means that the network no longer recognizes your username and/or password. 2. Check that your username and password were entered correctly. 3. The ISP’s server does not allow more than one simultaneous connection to the network with the same username and password. Do not share your username and password with other Wireless Broadband Modem users. 4. If you cannot correct the problem, call your Service Provider for Technical Support.
Appendix C – Frequently Asked Questions Q. WHERE CAN I FIND A COVERAGE MAP? A. Call Service Provider. Q. HOW DO I CHANGE MY SERVICE LEVEL? A. See registration process above. Q. HOW DO I SET COOKIE PREFERENCES ON MY BROWSER? A. Using Netscape Navigator: Go the browser drop-down Edit menu and select Preferences. Click on the Advanced heading. Go to the Cookies box and click on Accept all cookies. After successful registration, you may return to Edit>Preferences>Advanced and click on Disable cookies. A.
Go to the browser drop-down Tools menu and select Internet Options. Select the General tab. Click Use Current in the Home Page area if you are currently viewing the Web page you want as your home page. If you are not viewing the web page you want to use, type in the URL (Universal Resource Locator -- the web address) of the web page you want to use as your home page. Click OK. A. Using Netscape Navigator: Click on the Options menu and select General Preferences. Select the Appearance tab.
Q. HOW DO I PERFORM A WIRELESS BROADBAND MODEM UPGRADE? A. Having used the Wireless Broadband Modem Dialler to obtain any new software available for the upgrade of the Modem, disconnect the current internet connection. The button “Upgrade Modem” should now be highlighted. Pressing this Upgrade Modem button will start the download of the new software to Modem and the progress of the download will be displayed on the progress bar. This may take a number of minutes to complete. Q.
Appendix D – Modem Display Warnings The Wireless Broadband Modem LED display contains 2 individual LEDs, as shown in Figure 1, used to indicate various activities on the modem, such as ON/OFF, current signal strength, data traffic activity and network connection status. However if the modem experiences certain error conditions the display will be used to signal the condition back to the user. Figure 13 Figure 13 shows the Modem LED Display fully illuminated.
However the display can signal warning or error scenarios and this section will aid the user in interpreting such a display combinations.
Power-On Self Test Failure At power-on the Modem will carry out a number of tests to confirm the operational integrity of various onboard components. If the top and bottom signal strength LEDs are illuminated following power-on for 1 second then the Modem is indicating a particular test has failed.
Appendix E Specifications] – [Technical Physical Height (antenna down) ................................................... 150 mm (5.91 inches) Width .......................................................................... 130 mm (5.122 inches) Depth ............................................................................ 30 mm (1.182 inches) Weight .................................................................... 250 grams (8.825 ounces) Indicators Signal (4 yellow LEDs) .......................
Frequency of operation............................................................ 2.5 to 2.69 GHz Impedance:........................................................................... 50 ohms nominal Omni-directional gain: ............................................................................. Polarization: ....................................................................................... vertical Input return loss: ....................................................
Appendix H – Error Messages The computer Client Software displays error messages when a problem occurs. There are two main categories of error messages that can be displayed by the computer Client Software Microsoft Remote Access Service (RAS) Errors, and Wireless Broadband Modem Extended Errors. For both categories, the error message is always displayed within the Connection progress region on the ISP tab.
The following figure shows an example of the extended error “Modem cable disconnected”.
The following pages document these errors and where possible suggests what actions to take to correct the problem.
Microsoft Remote Access Service (RAS) Error Codes The following is a list of known RAS Error Codes and associated error message. The RAS error text will be displayed if a RAS error occurs whilst attempting to either connect to the internet, whilst connected to the internet or when disconnecting from the internet. Error 600 601 602 603 604 605 606 607 608 609 610 611 612 613 614 615 616 617 618 619 620 621 622 623 624 625 626 627 628 629 630 631 632 633 dialout. Messages An operation is pending.
634 Cannot register your computer on the remote network. 635 Unknown error. 636 The wrong device is attached to the port. 637 The string could not be converted. 638 The request has timed out. 639 No asynchronous net available. 640 A NetBIOS error has occurred. 641 The server cannot allocate NetBIOS resources needed to support the client. 642 One of your NetBIOS names is already registered on the remote network. 643 A network adapter at the server failed. 644 You will not receive network message popups.
677 A person answered instead of a modem. 678 There is no answer. 679 Cannot detect carrier. 680 There is no dial tone. 681 General error reported by device. 682 ERROR WRITING SECTIONNAME 683 ERROR WRITING DEVICETYPE 684 ERROR WRITING DEVICENAME 685 ERROR WRITING MAXCONNECTBPS 686 ERROR WRITING MAXCARRIERBPS 687 ERROR WRITING USAGE 688 ERROR WRITING DEFAULTOFF 689 ERROR READING DEFAULTOFF 690 ERROR EMPTY INI FILE 691 Access denied because username and/or password is invalid on the domain.
722 The PPP packet is invalid. 723 The phone number, including prefix and suffix, is too long. 724 The IPX protocol cannot dial-out on the port because the computer is an IPX router. 725 The IPX protocol cannot dial-in on the port because the IPX router is not installed.. 726 The IPX protocol cannot be used for dial-out on more than one port at a time. 727 Cannot access TCPCFG.DLL. 728 Cannot find an IP adapter bound to Remote Access. 729 SLIP cannot be used unless the IP protocol is installed.
Wireless Broadband Modem Extended Errors Error Message Cause Recovery Action Normal disconnect None. This is normal and does not indicate any error. Network busy – please try again later The network is temporarily busy. Session establishment should be attempted at a later time. Network not available – please try again later There is a temporary problem with the wireless network that is affecting all users.
Error Message Cause Recovery Action Service provider not supported This is normally seen when attempting to establish an internet session and gain access to your ISP with an invalid ISP phone number. The ISP parameters are held in a phonebook. To verify that these values are correct, start up your internet browser (for Internet Explorer) and click on “Tools/Internet Options/Connections”. You should see an entry called “ipwireless”. To view the phonebook entry highlight the ‘ipwireless’ entry.
Error Message Cause Recovery Action User not known to network This only affects modems that have a SIM card present. Check that the SIM card being used is the one provided by your service provider. It indicates one of the following problems: If it is the correct SIM card contact your service provider’s technical support for assistance. 1) The wrong SIM card is being used 2) The SIM card is faulty Modem barred from network The modem has been barred from the network.
Error Message Cause Recovery Action Disconnected by service provider This can occur for two reasons: The recovery actions for the specific causes are as follows 1) This is normally seen when attempting to establish an internet session and gain access to your ISP with an invalid ID. 2) If this occurs after successfully establishing an internet session, then there is a temporary network problem. 1) The ISP parameters are held in a phonebook on the computer.
Error Message Cause Recovery Action Disconnected by modem The modem has detected a problem with the wireless connection to the network and released the connection. Wherever possible try to improve the modem’s signal strength using the measures described earlier in the user guide. If the problem persists contact your service provider’s technical support for assistance. Disconnected by network The network has detected a problem with the wireless connection to the modem and released the connection.
Error Message Cause Recovery Action SIM failure – please contact service provider This only affects modems that have a SIM card present. Perform the following steps: The modem is having problems accessing the SIM card.
Regulatory Information North America and Canada Your Wireless Broadband Modem may cause TV or radio interference (e.g., when using the modem in close proximity to a TV or radio receiver). The FCC/Industry Canada can require you to stop using the modem if such interference cannot be eliminated.
Europe Statements of Conformity English Hereby, IPWireless Inc, declares that this Wireless Broadband Modem Model: XX is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Deutsch Hiermit erklärt IPWireless Inc, dass sich dieses Wireless Broadband Modem Model: XX in Übereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999/5/EG befindet".
