User's Manual

P1D Wireless Broadband Modem User Manual
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c) The ISP‟s server does not allow more than one simultaneous connection to the
network with the same username and password. Do not share your username and
password with other Wireless Broadband Modem users.
d) If you cannot correct the problem, call your Service Provider for Technical Support.
14. Error Message “No Answer”
On rare occasions, the server will not receive the message advising it that the previous
session has ended. There is a timeout of a few minutes before the server will accept a
subsequent connection. If you recently had a successful connection, wait a few
minutes before trying again.
15. Wireless Broadband Modem Not Responding
a) Check that the computer interface cable is securely connected to the PC and
modem.
b) Check that the modem power button is on.
c) If the Modem still does not respond, try restarting the PC and then restart the
Connection Software application. Occasionally, the PC COM port that the
Connection Software and the Modem are using can become “locked up” and cannot
be freed until the PC is restarted.
d) If the status bar still reports “Wireless Broadband Modem not Responding”, contact
your Service Provider for Technical Support for assistance.