User's Manual

P1D Wireless Broadband Modem User Manual
- Page 24 of 46 -
To avoid problems during the installation it is advisable to configure your system to ignore
Digital Signatures during the installation of Wireless Broadband Modem software and device
drivers. You can revert to your original configuration once the drivers are installed. To change
your systems Digital Signature configurations follow these simple steps. Right click “My
Computer” and select “Properties”, under the “Hardware” tab within the “Device Manager”
section select “Driver Signing”. Within the “File Signature Verification” section you will notice
the options “Ignore/Warn/Block” select “Ignore” and “Apply” change. Repeat the installation
procedure as before.
10. Registration fails because the PC does not accept
“Cookies”
When you register with the ISP, you provide a username and password that the wireless
network uses to identify you when you connect. For your convenience, these attributes are
stored within the PC so that you do not need to enter them manually. The registration server
sends a small file, called a cookie, to your PC. The cookie contains the username and
password information. In order for the registration process to complete successfully, you must
configure your browser application to accept cookies. Once registration has completed, you
may disable receipt of cookies, if desired, however you should not delete them. See the FAQs
in Appendix C for instructions on how to set cookie preferences on your browser.
11. The Browser did not go directly to the registration
screen
Manually type the registration web page URL (check the Modem packaging or contact your
Service Provider for this information) in the browser address window and then press enter on
your keyboard. If you get an error message similar to the “page cannot be displayed”, there
might be maintenance occurring on the web site. Call your Service Provider for Technical
Support or try again later.
12. The Connect / Disconnect button is not highlighted on
the Status Monitor screen but a radio signal is present
On rare occasions, the “Wireless Broadband Modem Status Monitor” will lose contact with the
Modem. The “Wireless Broadband Modem Status Monitor” should be shut down and restarted
to clear the problem. If the problem persists the computer COM port that the Connection
Software and the Wireless Broadband Modem are using may have become “locked up” and
cannot be freed until the computer is shutdown (powered off) and restarted.
If there is still a problem after shutting down and restarting you computer, call your Service
Provider for Technical Support.
13. Error Message “Invalid Password”
a) This error message means that the network no longer recognizes your username
and/or password.
b) Check that your username and password were entered correctly.