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P1D Wireless Broadband Modem User Manual
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Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with software installation,
user registration, finding a radio signal, or connecting to the Internet. You may achieve a faster
resolution to your trouble if you first consult and follow the tips before calling your Service
Provider for Technical Support.
Warning: Do not attempt any repair to the P1D Modem yourself. Any resulting damage to the
Modem may create an unsafe condition.
If your trouble is not listed in this section, call your Service Provider for Technical Support. The
technical support representative will ask for your name, your location, your phone number, the
serial number located on the back of the P1D Modem underneath the battery cover, and any
error messages that may have displayed. You may need to provide your username and
password if the problem is related to your service or your account rather than the Modem and
its associated software.
Remember, your PC operating system must be compatible with the supported
operating systems: Windows 98 (Second Edition), Windows ME, Windows
2000 and Windows XP.
1. The Connection Software No longer Operates Correctly
Check that the third party software, listed in Appendix I, is installed and if not then install.
Contact your Service Provider for Technical Support as needed.
2. The power indicator is on but the display does not
illuminate
a) If you are connected with the AC Adapter, check to see if you are using a switched
wall socket. You may need to simply flip the switch. (If you are using the modem
away from an AC power source, you could have a discharged battery.)
b) Plug the Wireless Broadband Modem into another wall socket to check the power.
c) Check for loose ends on the power cable. If the display still does not illuminate, your
P1D Modem may have been damaged. Contact your Service Provider for Technical
Support for assistance.
3. No signal indicators are illuminated on the Modem top
panel
a) Following power up, allow about thirty seconds for the Wireless Broadband Modem
to communicate with a local base station, at which point there should be some
indication of signal strength.