User Manual
IPWireless Broadband Modem User Guide
32
If you do not think that any of the above conditions are causing the problem, call
IPWireless Technical Support.
R
EGISTRATION FAILS BECAUSE THE
PC
DOES NOT ACCEPT
“C
OOKIES
”
When you register with the ISP, you provide a username and password that the
IPWireless network uses to identify you when you connect. For your convenience, these
attributes are stored within the PC so that you do not need to enter them manually. The
registration server sends a small file, called a cookie, to your PC. The cookie contains
the username and password information. In order for the registration process to
complete successfully, you must configure your browser application to accept cookies.
Once registration has completed, you may disable receipt of cookies, if desired. See the
FAQs in Appendix C for instructions on how to set cookie preferences on your browser.
T
HE
B
ROWSER DID NOT GO DIRECTLY TO THE REGISTRATION SCREEN
Type
registration.ipwireless.net
in the browser address window and then press enter
on your keyboard. If you get an error message similar to the “page cannot be displayed”,
there might be maintenance occurring on the web site. Call IPWireless Technical
Support or try again later.
T
HE
C
ONNECT AND
D
ISCONNECT BUTTONS ARE NOT HIGHLIGHTED ON THE
S
TATUS
M
ONITOR SCREEN BUT A RADIO SIGNAL IS PRESENT
Call IPWireless Technical Support.
E
RROR
M
ESSAGE
“I
NVALID
P
ASSWORD
”
1. This error message means that the network no longer recognizes your username
and/or password.
2. Check that your username and password were entered correctly.
3. The ISP’s server does not allow more than one simultaneous connection to the
network with the same username and password. Do not share your username
and password with other IPWireless Broadband Modem users.
4. If you cannot correct the problem, call IPWireless Technical Support.
E
RROR
M
ESSAGE
“N
O
A
NSWER
”
On rare occasions, the server will not receive the message advising it that the previous
session has ended. There is a timeout of a few minutes before the server will accept a
subsequent connection. If you recently had a successful connection, wait a few minutes
before trying again.
IPW
IRELESS
B
ROADBAND
M
ODEM
N
OT
R
ESPONDING
1. Check that the computer interface cable is securely connected to the PC and
modem.
2. Check that the modem power button is on.