IPWireless Broadband Modem 1B User Guide Version 1.
Information in this document and the products described are subject to change without notice. © 2000-2001 IPWireless, Inc. All rights reserved. Reproduction, alteration, or distribution in any manner whatsoever without the written permission of IPW ireless Inc., is strictly forbidden. Trademarks used in this text: the IPW ireless logo, icon, and IPW ireless Broadband Modem are trademarks of IPW ireless, Inc.; Microsoft, W indows, and W indows NT are registered trademarks of Microsoft Corporation.
Table of Contents Introduction ........................................................................................................................................5 Technical Support.............................................................................................................................................5 Chapter 1 – Safety and Care Instructions .............................................................6 Safety Guidelines for Power Connection ......................................
Appendix A – Troubleshooting Tips .........................................................................30 Troubleshooting Tips......................................................................................................................................30 THE POWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE ...............................................30 NO SIGNAL RING INDICATORS ARE ILLUMINATED ON THE IPWIRELESS BROADBAND MODEM DISPLAY ...................................................
Introduction Congratulations on your selection of the IPWireless Broadband Modem. Your IPWireless Broadband Modem is designed to give you exceptional performance combined with easy installation and operation. Please read all safety and care instructions in Chapter 1 before installing your IPWireless Broadband Modem for the first time.
Chapter 1 – Safety and Care Instructions Before using your IPWireless Broadband Modem for the first time, please read and follow all warnings, safety, care, cleaning, and operating instructions on the IPWireless Broadband Modem label and in this guide. These guidelines will help protect your IPWireless Broadband Modem from potential damage and ensure your personal safety.
Do not allow liquids to spill on or into the IPWireless Broadband Modem. Do not expose the IPWireless Broadband Modem to extreme hot (over 131° F) or cold (under 14° F) temperatures. Do not leave the IPWireless Broadband Modem in a motor vehicle parked in direct sunlight for more than fifteen minutes. Do not expose the IPWireless Broadband Modem to open flames. Do not alter the antenna or substitute any other antenna. Doing so may be unsafe.
Ionizing Radiation Protection - ICNIRP (1996). If you use the modem in accordance with these guidelines, the level of RF exposure will fall within the FCC guidelines and the standards previously identified. Care and Cleaning Guidelines Use a soft, clean cloth slightly moistened with water and wipe the outside surface of the IPWireless Broadband Modem only. Do not use aerosol sprays, solvents, or abrasives when cleaning your IPWireless Broadband Modem.
Chapter 2 - Getting Started Required Equipment To install and use your IPWireless Broadband Modem, you will need an IBM-compatible computer with the following configuration: • Operating System: Windows 98, Windows 2000 or Windows ME • CD-ROM drive • USB port or RS-232 Serial port • A minimum of 10 Mbytes of available disk space on your hard drive Package Contents In addition to this User Guide, the following items are included in the IPWireless Broadband Modem package: Computer Interface Cable A US
Key Areas on Your IPWireless Broadband Modem Figure 1 below identifies key areas on the IPWireless Broadband Modem. Please review this information before you begin the installation.
When the modem is searching for a base station, the four outside spirals on the outer center of the display will illuminate in a clockwise direction. Each spiral will illuminate for one second on and three seconds off during the base station search process. % Signal Strength and Transmit and Receive Indicator (5 Rings) The five rings on the inner center of the display indicate the radio signal strength.
Chapter 3 – Installation and Registration This chapter explains how to install the software, register your user information, and operate your IPWireless Broadband Modem. The instructions explain how to: Support the IPWireless Broadband Modem using the built-in stand.
Connect the AC Power Adapter 1. Plug the pin end of the power cable into the DC power jack located on the side of the IPWireless Broadband Modem as shown in Figure 3 below. Figure 3 Note: Before connecting your IPWireless Broadband Modem to a power source in the next step, you may want to consider using a power surge protector. A surge protector is designed to protect electronic devices from electrical surges and lightning strikes that may damage your computer or modem.
4. The IPWireless Broadband Modem will ‘search’ for a base station, in a manner similar to a cellular phone. When the modem is searching, the four outside spirals in the center of the display will illuminate in a clockwise direction. Each spiral will illuminate for one second on and three seconds off during the base station search process. 5.
Install the IPWireless PC Software The CD contains the applications listed below: IPWireless PC Software Adobe Acrobat Reader 5.0 Microsoft Internet Explorer 5 Netscape Navigator 4.75 Note: You are not entitled to receive any support, warranty, or documentation associated with Netscape Navigator 4.75 from Netscape unless you have paid for such support, warranty, or documentation. You may purchase such support from Netscape by accessing the following web site: http://help.netscape.
1. Close all programs that may be running on your PC and then insert the CD into the CD-ROM drive on your computer. The Windows operating system should detect the CD and start the installation program. If the installation program does not start automatically, open Windows Explorer or My Computer and select your CD drive to view the contents of the CD. Doubleclick the ‘Setup.exe’ program to begin the installation.
Figure 5 6. Choose Destination Location - Unless you choose a different drive, files from the CD will install in the following location on your hard drive: C:\Program Files\IPWireless Inc.\IPWireless PC Software. Click on the ‘Browse’ button to choose a different location on your hard drive. 7. Setup T ype - The particular files that will install are based upon the Setup T ype that you select. See Figure 6 below.
Figure 6 9. Select a Program Folder - The IPWireless PC Software and the other items you selected will install on your computer in the program folder you selected previously. A shortcut icon labeled IPWireless 3G Modem Dialler also installs on your desktop for quick access to the Internet. Note: If you subsequently delete, move, or rename the original file, the shortcut will no longer work. 10.
13. Completing the Installation - The software has now been copied to your PC. The installation will proceed with IPWireless Broadband Modem detection, configuration, and user registration. 14. Copying the Modem Driver Files. The installation will now copy the necessary modem driver files to your computer, so that your PC will detect the IPWireless Broadband Modem when you install the computer interface cable.
USB Cable Connection If you are connecting via a USB cable, your computer operating system should detect that new hardware has been added and automatically plug and play the modem device. The plug and play function adds the IPWireless Broadband Modem to your PC and may take approximately 1 minute to complete. During this time, a number of plug and play messages will display confirming that new hardware has been found and that the software for the IPWireless Broadband Modem is being detected.
3. The Windows Modems Properties screen will display. See Figure 8 below. Figure 8 4. Click on the Add button to add the IPWireless Broadband Modem. 5. The Configure the Modem screen will display and guide you through the process. See Figure 9 below. For more information, click on ‘View the Driver Installation Help’. 6. After you have finished configuring the modem, connect the RS-232 cable as described in the next step.
Fig ure 9 1. Plug the 20-pin connector on the serial cable into the PC port located on the side of the modem as shown in Figure 7. 2. Connect the other end of the serial cable into an RS-232 serial port on your computer. If needed, refer to your computer manual for the location of a serial port. Perform Registration You are now ready to register your user information. Please note: You can complete the registration process at a later time; however User Registration is not optional.
4. To create a new account, click Register Now and proceed to the Contact Detail registration page. 5. Enter the information requested: The fields with the red asterisks (*) are mandatory. If you omit a mandatory field, the screen will return with the required fields highlighted. When you have finished entering your personal data, click Continue to display the Terms of Service web page. To complete your registration, you must agree to the Terms of Service.
Adobe Acrobat Reader Installation If the installation has detected that Adobe Acrobat Reader is not installed on the computer and you have requested a setup type that needs this software to view .PDF file types (For example, the user manual), then the InstallShield software will ask if you wish to install Adobe Acrobat.
These settings will only be used by the operating system the next time the computer is rebooted. At the very end of the IPWireless PC Software installation it is advised that you reboot the computer so that the changes applied to the computer during the installation can take effect.
Chapter 3 – Connect to the Internet The IPWireless PC Software is used in conjunction with your IPWireless Broadband Modem to connect to the Internet. This section describes how the IPWireless PC Software is used to initiate the connection, and also how it may be used to download software upgrades for your IPWireless Broadband Modem and IPWireless PC Software from the IPWireless web site.
Access Network Parameters - The current version of the IPWireless PC Software only supports ipwireless.com as the network operator. This is shown in the drop down list. The other two parameters are the user access name and access password. These parameters are set automatically during the registration procedure, and the user should have no need to modify them manually. Signal Strength - shows the level of the radio signal strength currently achieved by the IPWireless Broadband Modem.
These details are established during the registration procedure, and the user should have no need to modify them manually. Note that this information is actually maintained by the Windows phonebook, and is extracted automatically by the IPWireless PC Software. Devices Tab – This tab shows information for the currently connected IPWireless modem. This includes the physical communication port to which the modem is bound, the modem version string, the modem initialization string and the modem reset string.
(b) Click the IPWireless 3G Modem icon on the taskbar to restore the main screen, then click the Disconnect button.
Appendix A – Troubleshooting Tips Troubleshooting Tips Please review these troubleshooting tips if you experience trouble with software installation, user registration, finding a radio signal, or connecting to the Internet. You may achieve a faster resolution to your trouble if you first consult and follow the tips before calling IPWireless Technical Support. Warning: Do not attempt to repair the IPWireless Broadband Modem yourself.
2. If this is the first time you have tried to use the IPWireless Broadband Modem and you do not see any signal strength rings illuminated, try repositioning the modem to see if the center ring (or dot) signal strength indicator appears. Remember, your IPWireless Broadband Modem is similar to an FM radio that often receives a better sound quality when you move it. If you still can’t find a signal, try moving the modem near a window.
If you do not think that any of the above conditions are causing the problem, call IPWireless Technical Support. R EGI ST RAT IO N F AI LS BE CAU SE TH E P C DOE S NOT A CCE PT “C OOK IE S ” When you register with the ISP, you provide a username and password that the IPWireless network uses to identify you when you connect. For your convenience, these attributes are stored within the PC so that you do not need to enter them manually. The registration server sends a small file, called a cookie, to your PC.
3. If the IPWireless Broadband Modem still does not respond, try restarting the PC and then restart the IPWireless PC Software application. Occasionally, the PC COM port that the IPWireless PC Software and the IPWireless Broadband Modem are using can become “locked up” and cannot be freed until the PC is restarted. 4. If the status bar still reports “IPWireless Broadband Modem not Responding”, contact IPWireless Technical Support for assistance.
Appendix B – Battery Information Internal Battery Your IPWireless Broadband Modem has an internal lithium ion battery that charges automatically from the USB connection or the AC Adapter. The six battery bars at the top of the IPWireless Broadband Modem display indicate the charge level. When the battery is fully charged, all six bars will be fully illuminated. Each bar represents a sixth of the charge available.
Appendix C – Frequently Asked Questions Q. HOW DO I CHANGE MY PASSWORD? A. Call IPWireless Customer Service. Q. HOW DO I CHANGE MY ADDRESS AND PHONE NUMBER? A. Call IPWireless Customer Service. Q. WHERE CAN I FIND A COVERAGE MAP? A. Call IPWireless Customer Service. Q. HOW DO I CHANGE MY SERVICE LEVEL? A. Call IPWireless Customer Service. Q. HOW DO I REBOOT THE IPWIRELESS BROADBAND MODEM (WHEN THE POWER BUTTON DOES NOT RESPOND)? A. Call IPWireless Technical Support. Q.
Go to the browser drop-down Tools menu and select Internet Options. Select the General tab. Click Use Current in the Home Page area if you are currently viewing the Web page you want as your home page. If you are not viewing the web page you want to use, type in the URL (Universal Resource Locator -- the web address) of the web page you want to use as your home page. Click OK. A. Using Netscape Navigator: Click on the Options menu and select General Preferences. Select the Appearance tab.
Q. HOW DO I INSTALL MY MODEM ON A DIFFERENT COMPUTER? A. If you have already installed your modem on ONE PC and wish to use it on a SECOND PC or laptop, insert the Installation CD into the second PC and run the installation software. You will automatically connect to the registration web pages. Select ‘Support Services’. You may modify your settings here, if needed.
Appendix D – [Technical Specifications] Physical Height (antenna down) ....................... 150 mm (5.91 inches) Width................................................ 130 mm (5.122 inches) Depth ................................................. 30 mm (1.182 inches) Weight ......................................... 250 grams (8.825 ounces) Indicators Signal (5 rings).................................................................... Power....................................................................
Temperature: Normal...........................+15°C to +35°C (59°F to 95°F) Extreme (short periods) -10°C to +55°C (14°F to 131° F) Storage ........................ -20°C to +65°C (-4°F to 149°F) Relative humidity: Operating .................................................. 25% to 75% Extreme ..................................................... 25% to 75% Maximum vibratio n: Operating ......... 5 Hz to 20Hz: 0.96 m2/s3 at 5 to 20 Hz Extreme ............. 20 Hz to 500 Hz: 0.96 m2/s3 at 20 Hz, .............
Regulatory Information Your IPWireless Broadband Modem may cause TV or radio interference (e.g., when using the modem in close proximity to a TV or radio receiver). The FCC/Industry Canada can require you to stop using the modem if such interference cannot be eliminated.
Technical Support If you need assistance, contact IPWireless Technical Support in any of the following ways: For Canada, USA and Mexico: Telephone: Customer Service: [1-800-xxx-xxxx] Technical Support: [1-800-xxx-xxxx] Email: [techsupport@ipwireless.com] Fax: [xxx- xxx-xxxx] Mail: IPWireless Technical Support For Rest of the World: Telephone: Customer Service: [1-800-xxx-xxxx] Technical Support: [1-800-xxx-xxxx] Email: [techsupport@ipwireless.
